Primary Delay43.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay50.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
43.9d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/6/2025 Sramen - Updated order type from calibration to inspection. Updated due date to end of month..
9/5/25 AJinerson - Received email back from POC Jennifer confirming tech visit for Monday, 9/15 with eta between 10am-11am.
9/4/25 AJinerson - Email back to POC Jennifer offering tech visit on Monday, 9/15 with eta between 10am-11am.
9/4/25 AJinerson - Received email back from POC Jennifer stating they cannot schedule on Tuesdays since those are their busiest days. Jennifer said they can schedule on the below dates instead:
Monday, September 15th
Monday, September 22nd
Wednesday, September 24
Friday, September 26
9/4/25 AJinerson - Sent email to POC Jennifer offering tech visit on Tuesday, 9/9 with eta between 10am-12pm.
9/4/25 AJinerson - Called POC to schedule tech visit. Left VM regarding scheduling.
🔧Work Performed
9/15/25 AMW - Performed annual inspection on all medical equipment located. Total of 121 pieces of equipment inspected. 1 FAILURE, 642E CENTRIFUGE OUT OF RANGE. Notified POC ALL other PASS. Notified POC Jennifer Hoggarth of inspection findings and completion.
🔍Technician Findings
9/15/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 137
https://www.ebiotrack.com/inspection.php?iid=28552
📧
Email:RE: EMSAR Service Request - River City OBGYN - 836 Prudential Dr. Suite 1103 Jacksonville, FL 32207 - WO-01286393
Completed Sep 5, 2025
From: abby.jinerson@emsar.com
To: jhoggarth@rcobgyn.com
Good afternoon, Jennifer,
We have our technician, Anthony, scheduled to visit on Monday, 9/15 with estimated arrival time between 10:00 a.m. – 11:00 a.m. Thank you!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com<mailto:abby.jinerson@emsar.com>
www.emsar.com<http://www.emsar.com/>
[cid:image001.png@01DC1E5B.5C2B21A0]
The information in this e-mail is confidential and may be legall
📧
Email:Re: EMSAR Service Request - River City OBGYN - 836 Prudential Dr. Suite 1103 Jacksonville, FL 32207 - WO-01286393
Completed Sep 5, 2025
From: jhoggarth@rcobgyn.com
To: abby.jinerson@emsar.com
9/15 is fine.
Jennifer Wilsey Hoggarth, CMPE
Practice Administrator
[cid:76bc2ecbe0c28b7dd99da11389c1cb6d1c490593@zimbra]
836 Prudential Drive, Suite 1103
Jacksonville, FL 32207
904-525-8114 (office)
904-398-0118 (fax)
________________________________
From: "Abby Jinerson" <abby.jinerson@emsar.com>
To: "Jennifer Hoggarth" <jhoggarth@rcobgyn.com>
Sent: Thursday, September 4, 2025 2:53:10 PM
Subject: RE: EMSAR Service Request - River City
📧
Email:Re: EMSAR Service Request - River City OBGYN - 836 Prudential Dr. Suite 1103 Jacksonville, FL 32207 - WO-01286393
Completed Sep 4, 2025
From: jhoggarth@rcobgyn.com
To: abby.jinerson@emsar.com
No, we cannot do Tuesdays, as we have ALL of our providers seeing patients and it is one of our busiest days of the week in the office, so the technition would not have access to all the equipment.
Better days would be:
Monday, September 15th
Monday, September 22nd
Wednesday, September 24
Friday, September 26
Jennifer Wilsey Hoggarth, CMPE
Practice Administrator
[cid:b80aebbc89fceb3ae5536fc6b076d305c39e7d2a@zimbra]
836 Prudential Drive, Sui
📧
Email: EMSAR Service Request - River City OBGYN - 836 Prudential Dr. Suite 1103 Jacksonville, FL 32207 - WO-01286393
Completed Sep 4, 2025
To: jhoggarth@rcobgyn.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - River City OBGYN - 836 Prudential Dr. Suite 1103 Jacksonville, FL 32207 - WO-01286393
Body:
Good morning, Jennifer,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the River City OBGYN location at 836 Prudential Dr. Suite 1103 Jacksonville, FL 32207.
We currently have our technician available to visit on Tuesda
📋
Outbound to +19045258114
Completed Sep 4, 2025
9/4/25 AJinerson - Called POC to schedule tech visit. Left VM regarding scheduling.
📅
WO-01286393 - Inspection - Jacksonville - River City OBGYN
Sep 15, 2025 10:00am – 5:00pm
Work Order: WO-01286393
Account: River City OBGYN (North FL OBGYN)
Customer Case Number:
Location: River City OBGYN
Address: 836 Prudential Dr. Suite 1103, Jacksonville, FL 32207
Manufacturer:
Model #:
Serial #:
Contact Name: Jennifer Hoggarth
Contact Phone: 904-525-8114
Contact Email: jhoggarth
Timeline
📞
Case Linked Jul 3, 7:00 AM
Case Number:00507660
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jul 3, 12:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨44.0 business days
👷
▶
2
Technician Assigned Sep 4, 1:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:63d 0h
🗓️
▶
2
Status: Scheduled Sep 5, 12:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-15T14:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Anthony WrightSep 15, 9:57 AM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 21h
⏱️
3x Labor Added Sep 15, 10:11 AM
Type:Labor, Travel
Status:Open
Qty:2.5, 156
⏱️
Labor Added Sep 15, 3:39 PM
Type:Labor
Status:Open
Qty:6.25
⏱️
▶
3
Labor Added Sep 15, 6:52 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Anthony Wright
From:Tech On Site
To:Completed
Duration in Previous:8h 56m
🏁
Status: Closed by Anthony Wright
From:Completed
To:Closed
Duration in Previous:1m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Sep 17, 2:13 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨18.0 business days
🧾
Invoice Created Oct 13, 8:08 AM
Invoice Number:SM-241222
Bottlenecks
Ready for Scheduling
Duration: 43.9 business days (threshold: 1.0 business days)
Exceeded by 42.9 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)