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← WO Overview

WO-01286515 ↗ ServiceMax

Nicholas County EMS • Inspection • PSM

📍 Nicholas County EMS - AED Equipment — 368 1/2 E Main St, Carlisle KY, 40311

Jul 7, 2025 → Nov 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (64 biz days late)
Active: 83 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Jul 7 → Jul 24, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Jul 24 → Jul 24, 2025
0 business days (counted)
Running total: 13 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Jul 24 → Sep 5, 2025
30 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 43 of ? biz days used
37d
▶ Clock Running
Status: On Hold
Sep 5 → Oct 29, 2025
37 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 31 → Nov 3, 2025
1 business day (counted)
Running total: 83 of ? biz days used
Created: Jul 7, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jul 7 → Jul 7 Created ▶ Running 0 0
Jul 7 → Jul 7 Ready for Scheduling ▶ Running 0 0
Jul 7 → Jul 24 Assigned ▶ Running 13 13
Jul 24 → Jul 24 Entered ▶ Running 0 13
Jul 24 → Sep 5 Assigned ▶ Running 30 43
Sep 5 → Sep 5 Entered ▶ Running 0 43
Sep 5 → Oct 29 On Hold ▶ Running 37 80
Oct 29 → Oct 29 Assigned ▶ Running 0 80
Oct 29 → Oct 31 Scheduled ▶ Running 2 82
Oct 31 → Nov 3 Tech On Site ▶ Running 1 83
Dispatch 0.0d
Holding 37.8d (excluded)
Coordinators 48.0d
Field Work 2.0d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
37.8 days
Coordinators
48.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.5 days
Created: Jul 7, 2025 Due: Sep 30, 2025 Completed: Nov 3, 2025 (33 days late)
📅
84.0 days Total Age
⏱️
37.8d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
47.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00508029
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equip: 5 https://www.ebiotrack.com/inspection.php?iid=28564
Priority
Standard
Origin
Email
Reason
New Case
Contact
Justin McVey
Owner
John Rolston
Created
Jul 6, 2025
Work Orders from this Case (1)
WO-01286515 (current) Invoiced
Inspection • Jordan Moceri
Created: Jul 7, 2025 • Closed: Nov 3, 2025
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 37.8 days stuck in "On Hold"
⏱️
Total Delay 47.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
44.2d / 0.5d SLA
On Hold
37.8d
Scheduled
2.9d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
1.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Billed annual annuity 9/2025

11/4/25 DPatton - Please enter work details in EBT. How many items were inspected?


10/29/2025 CRamen spoke with Nathan and scheduled for Friday 10/31/2025 with tech arrival between 10-12


9/5/2025 CRamen returning to dispatch as facility is not responding


9/5/2025 CRamen phone rings till a voice message asking to enter remote access code. 


9/4/2025 CRamen Logged email requesting Wednesday 9/10/2025 with an arrival window between 10-12. Placeholder set


11/5/25 DPatton - Please compete the inspection process in EBT.


8/25/25 RCook- Spoke with receptionist states that Steven Asbury is currently not on site. Took my information and will have him call back. 


7/24/2025 CRamen tried to call twice and get a busy signal. Logged email requesting Monday 9/1/2025 with an arrival window between 9-11am.


7/24/2025 CRamen re-assigning to Jordan as these are for Zoll difibulators. 


7/9/25 RCook- Spoke with receptionist, states that Justin McVey is not longer there. Stated Steven Asbury is the supervisor that can assist with scheduling but he is not in today. Requested that we call back tomorrow. 

🔧 Work Performed
Completed Annual Equipment Electrical Safety Test And Calibration Service 5 items
🔍 Technician Findings
Inspection needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equip: 5 https://www.ebiotrack.com/inspection.php?iid=28564

Timeline

📞
Case Linked Jul 6, 7:00 AM
Case Number: 00508029
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Jul 7, 10:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jul 7, 5:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 57m
🚨 13.8 business days
🆕
2 Status: Entered Jul 24, 1:07 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jordan Moceri
🚨 31.0 business days
🆕
Status: Entered by Charles Ramen Sep 5, 1:14 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 43d 0h, 0m
🚨 38.0 business days
👷
3 Technician Assigned Oct 29, 12:28 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 23h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-31T15:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Jordan Moceri Oct 31, 11:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
2.0 business days
⏱️
2 5x Labor Added Nov 3, 6:52 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 20h, 0m
3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Nov 5, 9:12 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 2h
🏁
Status: Closed by Jordan Moceri Nov 5, 10:37 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 13h 25m
📄
2 Status: Ready to Bill Nov 6, 8:55 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Nov 7, 12:19 AM
Invoice Number: SM-245692

Bottlenecks

Assigned
Duration: 13.3 business days (threshold: 4.0 business hours)
Exceeded by 12.8 business days
Assigned
Duration: 30.9 business days (threshold: 4.0 business hours)
Exceeded by 30.4 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.5 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00508029
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jordan Moceri
Scheduled
Oct 31, 11:00 AM
Created
Jul 7, 10:27 AM
Invoice #
SM-245692

Work Details (5)

Name Type Status Qty Amount Date
WL-02993537 Labor Open 2.85 $0.00 Nov 3, 6:52 AM
WL-02993538 Labor Open 3.4 $0.00 Nov 3, 6:52 AM
WL-02993539 Labor Open 2.75 $0.00 Nov 3, 6:52 AM
WL-02993540 Travel Open 131 $0.00 Nov 3, 6:52 AM
WL-02993541 Travel Open 131 $0.00 Nov 3, 6:52 AM

Details