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WO-01286536 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 OK-Oklahoma City — 13100 North Western Ave, STE 100, Oklahoma City OK, 73114

Jul 7, 2025 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (28 biz days late)
Active: 47 biz days
🕐 Clock stopped: Tech Off Site (Sep 11, 2025)
▶ Clock Running
Status: Created
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Jul 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Jul 8 → Aug 5, 2025
20 business days (counted)
Running total: 21 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Aug 5 → Sep 11, 2025
26 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 47 of ? biz days used
Created: Jul 7, 2025 Tech Off Site: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 7 → Jul 7 Created ▶ Running 0 0
Jul 7 → Jul 8 Ready for Scheduling ▶ Running 1 1
Jul 8 → Aug 5 Assigned ▶ Running 20 21
Aug 5 → Sep 11 Scheduled ▶ Running 26 47
Sep 11 → Sep 11 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Coordinators 49.8d
Field Work 1.6d
Billing 1.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.8 days
Over SLA
Field Work
1.6 days
Billing
1.8 days
Created: Jul 7, 2025 Due: Sep 30, 2025 Completed: Sep 12, 2025 (18 days early)
📅
48.5 days Total Age
⏱️
26.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
46.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00508049
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equip: 82 https://www.ebiotrack.com/inspection.php?iid=28566
Priority
Standard
Origin
Email
Reason
New Case
Contact
Oklahoma City Practice Manager
Owner
John Rolston
Created
Jul 7, 2025
Work Orders from this Case (1)
WO-01286536 (current) Invoiced
Inspection • Zachary Stieben
Created: Jul 7, 2025 • Closed: Sep 11, 2025
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 26.8 days stuck in "Scheduled"
⏱️
Total Delay 46.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
21.0d / 0.5d SLA
Scheduled
26.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA
WO Correction Needed
1.8d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15 Zstieben. 3 autoclaves were PM'd and parts were added in Ebiotrack and SMX. 1 Autoclave was just PM'd in July by myself on a seperate inspection visit. 4 Autoclaves total, 3 were PM'd with parts added and ! was not PM'd. Notes are in Ebiotrack and SMX and Internal Notes.


9/12/2025 NSuarez per note left seems like no PM Kit was used please delete parts if they where not used.

9/11/25 ZStieben Midmark M-11 autoclave asset # 12965956 was PM'd in July 2025 on previous inspection and did not require a PM kit on this inspection.


8/5 KKelch scheduled per logged email from Hannah

8/4 KKelch sent an email for scheduling

7/28 KKelch called the practice manager to schedule for 9/16 between 9 and 10 am. She provided me with marketing@sonobello.com, sent email to supply chain email

🔧 Work Performed
Inspected 156 pieces of equipment. Completed ebiotrack inspection report. Midmark M-11 autoclave asset # 12965956 was PM'd in July 2025 on previous inspection and did not require a PM kit on this inspection.
🔍 Technician Findings
9/11/2025 Zachary Stieben arrived on site. Found 156 pieces of equipment to be inspected.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equip: 141 https://www.ebiotrack.com/inspection.php?iid=28566

Timeline

📞
Case Linked Jul 7, 1:00 AM
Case Number: 00508049
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jul 7, 11:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jul 8, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 11m
🚨 21.0 business days
🗓️
2 Status: Scheduled Aug 5, 1:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-12T14:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Aug 27, 8:59 AM
Scheduled For: 2025-09-11T14:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Zachary Stieben Sep 11, 10:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 36d 21h
🔩
Parts Added Sep 11, 12:00 PM
Type: Parts
Status: Open
Qty: 3
🚗
Status: Tech Off Site by Zachary Stieben Sep 11, 6:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 59m
⏱️
3 5x Labor Added Sep 11, 11:44 PM
5x Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Zachary Stieben
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 8m, 0m
✏️
Status: WO Correction Needed by Nancy Suarez Sep 12, 1:54 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 14h 7m
2.0 business days
🏁
Status: Closed by Zachary Stieben Sep 15, 11:41 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 21h
📄
2 Status: Ready to Bill Sep 15, 11:56 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 56.0 business days
🧾
Invoice Created Dec 5, 8:30 PM
Invoice Number: SM-240935

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Scheduled
Duration: 26.8 business days (threshold: 2.0 business days)
Exceeded by 24.8 business days

🔗 Related Artifacts

📞
Case 00508049
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Zachary Stieben
Scheduled
Sep 11, 10:00 AM
Created
Jul 7, 11:22 AM
Invoice #
SM-240935

Work Details (7)

Name Type Status Qty Amount Date
WL-02932386 Parts Open 3 $783.03 Sep 11, 12:00 PM
WL-02933565 Labor Open 4 $0.00 Sep 11, 11:44 PM
WL-02933566 Labor Open 8 $3,912.97 Sep 11, 11:44 PM
WL-02933567 Labor Open 4.3333333333333 $0.00 Sep 11, 11:44 PM
WL-02933570 Travel Open 222 - Sep 11, 11:44 PM
WL-02933569 Travel Open 222 - Sep 11, 11:44 PM
WL-02933571 Expenses Open 1 $0.00 Sep 11, 11:45 PM

Details