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WO-01286543 ↗ ServiceMax

MOREHEAD CITY FIRE & EMS DEPARTMENT • Preventive Maintenance • PSM

📍 Morehead City Fire & EMS - Station 2 — 4034 Arendell St., Morehead City NC, 28557

Jul 7, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (41 biz days late)
Active: 60 biz days
🕐 Clock stopped: Invoiced (Sep 30, 2025)
▶ Clock Running
Status: Created
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Jul 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Jul 8 → Aug 29, 2025
38 business days (counted)
Running total: 39 of ? biz days used
16d
▶ Clock Running
Status: On Hold
Aug 29 → Sep 23, 2025
16 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 55 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 23 → Sep 30, 2025
5 business days (counted)
Running total: 60 of ? biz days used
Created: Jul 7, 2025 Invoiced: Sep 30, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 7 → Jul 7 Created ▶ Running 0 0
Jul 7 → Jul 8 Ready for Scheduling ▶ Running 1 1
Jul 8 → Aug 29 Assigned ▶ Running 38 39
Aug 29 → Sep 23 On Hold ▶ Running 16 55
Sep 23 → Sep 23 Ready for Scheduling ▶ Running 0 55
Sep 23 → Sep 23 Assigned ▶ Running 0 55
Sep 23 → Sep 30 Scheduled ▶ Running 5 60
Dispatch 0.0d
Holding 16.4d (excluded)
Coordinators 46.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
16.4 days
Coordinators
46.8 days
Over SLA
Created: Jul 7, 2025 Due: Aug 29, 2025 Completed: Sep 30, 2025 (31 days late)
📅
61.0 days Total Age
⏱️
38.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
44.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00508052
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equip: 2 https://www.ebiotrack.com/inspection.php?iid=28570
Priority
Standard
Origin
Email
Reason
New Case
Contact
DNU-Kelly Urban
Owner
John Rolston
Created
Jul 7, 2025
Work Orders from this Case (1)
WO-01286543 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Jul 7, 2025 • Closed: Sep 30, 2025
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 38.9 days stuck in "Assigned"
⏱️
Total Delay 44.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
38.9d / 0.5d SLA
On Hold
16.4d
Scheduled
5.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/23 MOwens Replied back to the response from Kelly to offer 9/30 as the first available day to schedule the PM service. She replied back that date will work for her.

8/29 MOwens Escalating to ASM. No response back yet from POC

8/29 MOwens Called and left a vm for Kelly to call me back to schedule the EMS PMs that are due.

8/27 MOwens Sent an email to Kelly asking for good dates to schedule the PM service

7/30 MOwens Called to speak to Kelly but had to leave a vm for her about scheduling the inspection visit during Aug.

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 060340058 - Asset ID: a0C6e00000sSeudEAC Stryker Medical - 6506 PowerPro Serial #: 1811003500340 - Asset ID: 13284007
⚠️ Problem Description
Semi-Annual Equipment PM Equip: 2 https://www.ebiotrack.com/inspection.php?iid=28570

Timeline

📞
Case Linked Jul 7, 1:00 AM
Case Number: 00508052
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jul 7, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Status: Assigned Jul 8, 12:39 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Todd Fogiel
🚨 39.0 business days
⏸️
Status: On Hold by Melissa Owens Aug 29, 4:38 PM
From: Assigned
To: On Hold
Duration in Previous: 52d 3h
🚨 16.9 business days
📅
4 Status: Ready for Scheduling Sep 23, 2:35 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Todd Fogiel
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-30T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Sep 30, 9:19 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 5.5, 279, 1
⏱️
2 Labor Added Sep 30, 9:59 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 7d 7h
2.3 business days
📄
Status: Ready to Bill by Diane Patton Oct 2, 5:33 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
🚨 22.8 business days
🧾
Invoice Created Nov 4, 9:00 PM
Invoice Number: SM-242677

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 38.9 business days (threshold: 4.0 business hours)
Exceeded by 38.4 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00508052
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
Sep 30, 9:00 AM
Created
Jul 7, 11:42 AM
Invoice #
SM-242677

Work Details (4)

Name Type Status Qty Amount Date
WL-02955300 Labor Open 5.5 $0.00 Sep 30, 9:19 PM
WL-02955301 Travel Open 279 $0.00 Sep 30, 9:19 PM
WL-02955302 Expenses Open 1 $0.00 Sep 30, 9:19 PM
WL-02955391 Labor Open 1 $0.00 Sep 30, 9:59 PM

Details