Primary Delay50.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay54.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
50.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/16/25 AJinerson - Received email from POC James confirming tech visit for 9/23. Stating they do shut down for lunch from 11:30am - 12:30pm but they will work with tech if he arrives between that time, may have some delays with getting to some of the medical areas during that lunchbreak.
9/15/25 AJinerson - Sent email to POC James offering to schedule tech visit on 9/23 with eta between 11am-1pm.
9/15/25 AJinerson - Called and left VM regarding scheduling tech visit for annual inspection.
🔧Work Performed
PERFORMED Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service NEEDED
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
54 Pcs
https://www.ebiotrack.com/inspection.php?iid=28580
📧
Email:RE: EMSAR Service Request - Chatham County Sheriff's Office - 1050 Carl Griffin Drive Savannah, GA 31405 - WO-01286551
Completed Sep 16, 2025
From: abby.jinerson@emsar.com
To: JEBAKER@chathamcounty.org
Good morning, Jim,
We have our technician, Henry Holmes, scheduled to visit on Tuesday, 9/23 with estimated arrival between 11:00 a.m. – 1:00 p.m.
I have informed Henry of the shut down time for lunch as well. Thank you for your assistance in this!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com>
📧
Email:RE: EMSAR Service Request - Chatham County Sheriff's Office - 1050 Carl Griffin Drive Savannah, GA 31405 - WO-01286551
Completed Sep 16, 2025
From: JEBAKER@chathamcounty.org
To: abby.jinerson@emsar.com
The 23rd will work but we shut down for lunch at11:30 -12:30 We will work with him if he arrives between that time but might be a little delayed getting into Medical areas.
Thank You!
JAMES (JIM) BAKER
Engineering Superintendent
Chatham County Sheriff’s Office
Phone: 912-644-5153
Mobile: 912-660-7725
Email: jebaker@chathamcounty.org <mailto:jebaker@chathamcounty.org>
Correspondence:
📧
Email: EMSAR Service Request - Chatham County Sheriff's Office - 1050 Carl Griffin Drive Savannah, GA 31405 - WO-01286551
Completed Sep 15, 2025
To: jebaker@chathamcounty.org
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Chatham County Sheriff's Office - 1050 Carl Griffin Drive Savannah, GA 31405 - WO-01286551
Body:
Good afternoon, James,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Chatham County Sheriff's Office location at 1050 Carl Griffin Drive Savannah, GA 31405.
We currently have our technician available to vis
📋
Outbound to +19126527799
Completed Sep 15, 2025
9/15/25 AJinerson - Called and left VM regarding scheduling tech visit for annual inspection.
Sep 16, 2025 10:32am
@Henry Holmes Hey Henry, this site is scheduled for 2nd stop on Tues. 9/23 while you're in the area. They have a shut down hour for lunch from 11:30 am - 12:30 pm but said they would work with you if you happen to arrive in that timeframe. Thanks!
📅
WO-01286551 - Inspection - Savannah - Chatham County Sheriff's Office
Sep 23, 2025 11:00am – 4:00pm
Work Order: WO-01286551
Account: Chatham County Sheriff's Office
Customer Case Number:
Location: Chatham County Sheriff's Office
Address: 1050 Carl Griffin Drive, Savannah, GA 31405
Manufacturer:
Model #:
Serial #:
Contact Name: James Baker
Contact Phone: 9126527799
Contact Email: jebaker@chatha
Timeline
📞
Case Linked Jul 7, 7:00 AM
Case Number:00508064
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jul 7, 11:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨50.0 business days
👷
▶
2
Technician Assigned Sep 15, 4:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:70d 4h
🗓️
▶
2
Status: Scheduled Sep 16, 10:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-23T15:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Henry HolmesSep 23, 1:05 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 2h
🚗
Status: Tech Off Site by Henry HolmesSep 23, 5:33 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:4h 27m
⏱️
▶
2
5x Labor Added Sep 23, 11:44 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:6h 12m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonSep 25, 9:26 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 9h, 0m
⏳3.0 business days
🧾
Invoice Created Sep 29, 8:57 AM
Invoice Number:SM-241931
Bottlenecks
Ready for Scheduling
Duration: 50.0 business days (threshold: 1.0 business days)
Exceeded by 49.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)