10/13/2025 Sramen - sent teams message to MBateman to get with MHarris to ensure this is closed today.
10/10/2025 Sramen - FSE needs to close (message sent 10/10) and bill for what we have completed. (per ASM) see chatter.
10/10/2025 DNakoff - Account closed 09/17/2025 DNakoff - Customer Joshua Zink has requested a hold on all Premise inspections.
9/3 MOwens Kim replied back that Friday's are the best day to schedule the visit. Replied back scheduling the return for 9/19 eta 11am.
9/2 MOwens Sent a FU email to Kim asking for a good date during the week of 9/8 for the return visit.
8/29 MOwens Tech was not able to finish at one of the buildings for this location. Will reschedule to return.
8/7 MOwens Called to speak to Kim Paulk and the visit is scheduled for 8/29 from 8-4pm. She said this date works for her.
🔧Work Performed
47 Pieces of equipment tagged and inspected
🔍Technician Findings
Initial Annual Inspection Service
⚠️Problem Description
Initial Annual Inspection Service
Equip: (initial inspection)
https://www.ebiotrack.com/inspection.php?iid=28583
📧
Email:RE: [EXTERNAL EMAIL] Be Well Health Center at Tysons Equipment Inspection
Completed Sep 3, 2025
From: mowens@emsar.com
To: Kimberly.Paulk@PremiseHealth.com
I will put you on the schedule for 9/19 around 11am. Yes, the report can be emailed to you after Michael is finished
Thanks
Melissa
From: Kimberly Paulk <Kimberly.Paulk@PremiseHealth.com>
Sent: Wednesday, September 3, 2025 10:30 AM
To: Melissa Owens <mowens@emsar.com>
Subject: RE: [EXTERNAL EMAIL] Be Well Health Center at Tysons Equipment Inspection
Fridays are best. We are slower on Fridays.
Do you give a detailed report aft
📧
Email:Be Well Health Center at Tysons Equipment Inspection
Completed Sep 2, 2025
From: mowens@emsar.com
To: kimberly.paulk@premisehealth.com
Kim
I learned from Michael last Friday that he could not get all the equipment inspection and will need to return. He is on PTO this week. What day during the week of 9/8 works for the return visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://www.emsar.com/>
803-791-1259
[facebook logo-small]<https://www.facebook.com/emsarinc> [twitter-icon] <
📋
Outbound to +17037201290
Completed Aug 7, 2025
Called to speak to Kim Paulk and the visit is scheduled for 8/29 from 8-4pm. She said this date works for her.
Oct 10, 2025 2:54pm
@Matthew Bateman @Melissa Owens
Please have Michael Harris close this out billing for his time onsite as a misc inspection.
Have him note what he completed onsite and close out.
Oct 10, 2025 4:04pm
@Michael Harris @Matthew Bateman Michael you need to close this one so the billing can be completed.
Oct 22, 2025 12:32pm
@Michael Harris Can you please close this WO today? Thank you! @Shawn Rogers
Timeline
📞
Case Linked Jul 7, 9:29 AM
Case Number:00508090
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jul 7, 12:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Jul 9, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 3h
🚨22.0 business days
🗓️
▶
2
Status: Scheduled Aug 7, 10:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-08-29T12:00:00.000+0000
🚨15.0 business days
📅
Dispatch Scheduled by Melissa OwensAug 27, 9:51 AM
Scheduled For:2025-08-29T14:30:00.000+0000
⏳3.0 business days
🔄
Status: Reschedule by Melissa OwensAug 29, 7:36 PM
From:Scheduled
To:Reschedule
Duration in Previous:22d 8h
⏳0.5 business days
⏱️
4x Labor Added Aug 31, 10:04 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:3.2333333333333, 3.85, 123
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Sep 3, 10:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-19T15:00:00.000+0000
🚨11.0 business days
🆕
Status: Entered by Dylan NakoffSep 17, 8:56 AM
From:Scheduled, Entered
To:Entered, On Hold
Duration in Previous:13d 22h, 0m
🚨18.0 business days
🚫
Status: Canceled by Dylan NakoffOct 10, 10:12 AM
From:On Hold
To:Canceled
Duration in Previous:23d 1h
📅
Status: Ready for Scheduling by Dylan NakoffOct 10, 2:50 PM
From:Canceled
To:Ready for Scheduling
Duration in Previous:4h 38m
👷
▶
2
Technician Assigned Oct 10, 4:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 13m
🚨10.9 business days
✔️
Status: Completed by Michael HarrisOct 27, 7:33 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:16d 15h, 0m
📄
Status: Ready to Bill by Diane PattonOct 27, 4:38 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:9h 4m, 0m
⏳2.9 business days
🧾
Invoice Created Oct 29, 11:54 AM
Invoice Number:SM-244855
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 21.5 business days (threshold: 4.0 business hours)
Exceeded by 21.0 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Reschedule
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.4 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)