Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01286676 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Urgent Care Hammonton — 120 S White Horse Pike, Hammonton NJ, 08037

Jul 8, 2025 → Sep 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met (24 biz days early)
Active: 39 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jul 8 → Jul 20, 2025
8 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Jul 20 → Sep 12, 2025
39 business days (counted)
Running total: 39 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 12, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 20 Ready for Release ⏸ Paused 8 —
Jul 20 → Sep 12 Scheduled ▶ Running 39 39
Dispatch 0.4d
Holding 9.0d (excluded)
Coordinators 38.3d
Field Work 0.0d
Billing 6.6d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
9.0 days
Coordinators
38.3 days
Over SLA
Field Work
0.0 days
Billing
6.6 days
Over SLA
Created: Jul 8, 2025 Due: Oct 18, 2025 Completed: Sep 12, 2025 (36 days early)
📅
47.3 days Total Age
⏱️
38.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
41.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00508438
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Jul 8, 2025
Work Orders from this Case (1)
WO-01286676 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jul 8, 2025 • Closed: Sep 11, 2025
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 38.3 days stuck in "Scheduled"
⏱️
Total Delay 41.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
9.0d
Scheduled
38.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.8d
Ready to Bill
6.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2025 Cever sent reminder email to dkatz@vmacare.com

07/20/2025 Cever received email from dkatz@vmacare.com confirming fSE onsite for Sept 11th at 11 a.m.

07/16/2025 Cever sent email to dkatz@mdrdiagnostics.com asking if they were able to confirm Sept 8th at 12:30 for servcie

07/09/2025 Cever sent email to mkatz@vmacare.com trying to confirm FSE onsite for Sept 8th 12:30 p.m. or 11th at 8:30 a.m.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Preventative Maintenance Visit
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jul 8, 7:26 AM
Case Number: 00508438
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 8, 8:05 AM
Work Order: WO-01286676
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Jul 8, 10:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 2h 53m
⚠️ 9.0 business days
🗓️
▶
3 Status: Scheduled Jul 20, 12:20 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Jason Yenser
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-25T11:15:00.000+0000, 2025-09-25T11:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts Jul 21, 9:39 AM
Scheduled For: 2025-09-11T15:00:00.000+0000
🚨 38.0 business days
⏱️
3x Labor Added Sep 11, 2:47 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 3.25, 97
✔️
▶
2 Status: Completed Sep 11, 10:15 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jason Yenser
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Sep 12, 1:35 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 12, 1:44 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 26m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 1h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Sep 26, 10:31 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7d 19h, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:46 AM
Invoice Number: SM-242208

Bottlenecks

Scheduled
Duration: 38.3 business days (threshold: 2.0 business days)
Exceeded by 36.3 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

📞
Case 00508438
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 11, 11:00 AM
Created
Jul 8, 8:05 AM
Invoice #
SM-242208

Work Details (4)

Name Type Status Qty Amount Date
WL-02932605 Labor Open 1.25 $150.00 Sep 11, 2:47 PM
WL-02932606 Labor Open 3.25 $155.00 Sep 11, 2:47 PM
WL-02932607 Travel Open 97 $0.00 Sep 11, 2:47 PM
WL-02934173 Labor Open 0.016666666666667 $38.00 Sep 12, 1:35 PM

Details