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← WO Overview

WO-01286716 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Ambulatory Care Center — E Chestnut Ave 1133, Vineland NJ, 08360-5054

Jul 8, 2025 → Oct 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (36 biz days early)
Active: 35 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jul 8 → Jul 21, 2025
9 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jul 21 → Sep 9, 2025
35 business days (counted)
Running total: 35 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 9, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 21 Ready for Release ⏸ Paused 9 —
Jul 21 → Sep 9 Scheduled ▶ Running 35 35
Dispatch 0.2d
Holding 10.0d (excluded)
Coordinators 35.1d
Billing 21.5d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
10.0 days
Coordinators
35.1 days
Over SLA
Billing
21.5 days
Over SLA
Created: Jul 8, 2025 Due: Oct 30, 2025 Completed: Oct 7, 2025 (23 days early)
📅
65.0 days Total Age
⏱️
35.1d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
36.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00508445
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa McGovern
Owner
Shelby Robinson
Created
Jul 8, 2025
Work Orders from this Case (1)
WO-01286716 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jul 8, 2025 • Closed: Oct 7, 2025
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 35.1 days stuck in "Scheduled"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
10.0d
Scheduled
35.1d / 2.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
6.0d
Ready to Bill
2.8d / 1.0d SLA
Invoiced
12.0d
Billing Review
0.0d / 2.0d SLA
Billing Correction Needed
6.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/29/2025 JSackett - Deleted SM-240751, returned to billing correction status for rebilling. See Corrective Actions for re-bill corrections needed.

07/21/2025 Cever received call from 8563006665 to confirmed schedule for both locations,. Sept 8th for chestnut and 9th for Sherman sending email to Lisa McGovern <lmcgovern@pulse-vascular.com>

07/15/2025 Cever sent email to lmcgovern@pulse-vascular.com with updated available dates

07/10/2025 Cever sent email to lmcgovern@pulse-vascular.com for 2nd location offering FSE onsite for Spt 9th or 30th

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Preventative Maintenance Visit
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jul 8, 7:36 AM
Case Number: 00508445
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 8, 9:06 AM
Work Order: WO-01286716
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Jul 8, 10:59 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 52m
🚨 10.0 business days
👷
▶
3 Technician Assigned Jul 21, 10:16 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-08T15:45:00.000+0000, 2025-09-08T16:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 12d 23h
🚨 35.0 business days
🚗
Travel Added Sep 8, 1:38 PM
Type: Travel
Status: Open
Qty: 133
⏱️
2x Labor Added Sep 8, 5:17 PM
Type: Labor
Status: Open
Qty: 1.5, 3
✔️
Status: Completed by Jason Yenser Sep 8, 8:28 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 49d 10h, 0m
⏱️
Labor Added Sep 9, 11:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 9, 11:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 19m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:35 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Sep 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
🚨 12.0 business days
💵
▶
2 Status: Billing Review Sep 29, 2:31 PM
Status: Billing Review → Status: Billing Correction Needed
💳
Status: Billing Correction Needed by Jane Sackett
From: Billing Review
To: Billing Correction Needed
Duration in Previous: 1m
⚠️ 7.0 business days
🏁
Status: Closed by Diana Cox Oct 7, 9:30 AM
From: Billing Correction Needed
To: Closed
Duration in Previous: 7d 18h
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 2:41 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 5h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
📨
Status: Invoice Pending by Timothy Amburgey Oct 17, 9:45 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16h 37m, 0m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:34 AM
Invoice Number: SM-244031

Bottlenecks

Scheduled
Duration: 35.1 business days (threshold: 2.0 business days)
Exceeded by 33.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00508445
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 8, 12:00 PM
Created
Jul 8, 9:06 AM
Invoice #
SM-244031

Work Details (4)

Name Type Status Qty Amount Date
WL-02928572 Travel Open 133 $0.00 Sep 8, 1:38 PM
WL-02928895 Labor Open 1.5 $150.00 Sep 8, 5:17 PM
WL-02928896 Labor Open 3 $155.00 Sep 8, 5:17 PM
WL-02929604 Labor Open 0.016666666666667 $38.00 Sep 9, 11:25 AM

Details