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WO-01286764 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - North Flint, MI — 102 W Pierson Rd, Flint MI, 48505

Jul 8, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (41 biz days late)
Active: 59 biz days
🕐 Clock stopped: Tech Off Site (Sep 30, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 8 → Jul 10, 2025
2 business days (counted)
Running total: 2 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Jul 10 → Sep 3, 2025
38 business days (counted)
Running total: 40 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 30, 2025
19 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 59 of ? biz days used
Created: Jul 8, 2025 Tech Off Site: Sep 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 10 Ready for Scheduling ▶ Running 2 2
Jul 10 → Sep 3 Assigned ▶ Running 38 40
Sep 3 → Sep 30 Scheduled ▶ Running 19 59
Sep 30 → Sep 30 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Coordinators 61.4d
Field Work 1.3d
Billing 21.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
61.4 days
Over SLA
Field Work
1.3 days
Billing
21.0 days
Over SLA
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 30, 2025 (on time)
📅
60.0 days Total Age
⏱️
38.4d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
79.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00508424
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equip: 88 https://www.ebiotrack.com/inspection.php?iid=28595
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tenesha Lee
Owner
John Rolston
Created
Jul 8, 2025
Work Orders from this Case (1)
WO-01286764 (current) Invoiced
Inspection • Jon Kuehl
Created: Jul 8, 2025 • Closed: Sep 30, 2025
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 38.4 days stuck in "Assigned"
⏱️
Total Delay 79.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
38.4d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
21.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed 2025 Annual Inspection.
🔍 Technician Findings
All unit working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equip: 88 https://www.ebiotrack.com/inspection.php?iid=28595

Timeline

📞
Case Linked Jul 8, 7:00 AM
Case Number: 00508424
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 8, 10:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jul 10, 5:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
🚨 38.7 business days
🗓️
▶
2 Status: Scheduled Sep 3, 6:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-09-08T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Sep 4, 6:46 PM
Scheduled For: 2025-09-30T12:00:00.000+0000
🚨 18.7 business days
🔧
Status: Tech On Site by Jonathan Kuehl Sep 30, 8:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 1h
🚗
Status: Tech Off Site by Jonathan Kuehl Sep 30, 3:35 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 13m
✔️
▶
3 Status: Completed Sep 30, 6:20 PM
Status: Completed → 6x Parts Added → Status: Closed
🔩
6x Parts Added
Type: Parts, Labor, Travel
Status: Open
Qty: 1, 1.85, 7.2333333333333, 2.2666666666667, 117
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Oct 2, 10:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
🚨 21.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 31, 3:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 29d 5h
💰
Status: Invoiced by Diane Patton Oct 31, 4:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:32 AM
Invoice Number: SM-245414

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 38.4 business days (threshold: 4.0 business hours)
Exceeded by 37.9 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days

🔗 Related Artifacts

📞
Case 00508424
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Sep 30, 8:00 AM
Created
Jul 8, 10:04 AM
Invoice #
SM-245414

Work Details (6)

Name Type Status Qty Amount Date
WL-02954934 Parts Open 1 $7.08 Sep 30, 6:24 PM
WL-02954935 Labor Open 1.85 $0.00 Sep 30, 6:24 PM
WL-02954936 Labor Open 7.2333333333333 $2,413.20 Sep 30, 6:24 PM
WL-02954937 Labor Open 2.2666666666667 $0.00 Sep 30, 6:24 PM
WL-02954938 Travel Open 117 - Sep 30, 6:24 PM
WL-02954939 Travel Open 117 - Sep 30, 6:24 PM

Details