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WO-01286842 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Pontiac, MI — 462 N Telegraph Rd, Pontiac MI, 48341

Jul 8, 2025 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (27 biz days late)
Active: 45 biz days
🕐 Clock stopped: Tech Off Site (Sep 10, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 8 → Jul 10, 2025
2 business days (counted)
Running total: 2 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Jul 10 → Sep 3, 2025
38 business days (counted)
Running total: 40 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 10, 2025
5 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jul 8, 2025 Tech Off Site: Sep 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 10 Ready for Scheduling ▶ Running 2 2
Jul 10 → Sep 3 Assigned ▶ Running 38 40
Sep 3 → Sep 10 Scheduled ▶ Running 5 45
Sep 10 → Sep 10 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 47.4d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.4 days
Over SLA
Field Work
1.0 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 10, 2025 (20 days early)
📅
46.0 days Total Age
⏱️
38.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
44.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00508429
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equip: 76 https://www.ebiotrack.com/inspection.php?iid=28596
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bonnie Stiller
Owner
John Rolston
Created
Jul 8, 2025
Work Orders from this Case (1)
WO-01286842 (current) Invoiced
Inspection • Jon Kuehl
Created: Jul 8, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 38.4 days stuck in "Assigned"
⏱️
Total Delay 44.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
38.4d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection. Updated all asset tags that had QR codes that were not working.
🔍 Technician Findings
Units all in working order upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equip: 76 https://www.ebiotrack.com/inspection.php?iid=28596

Timeline

📞
Case Linked Jul 8, 7:02 AM
Case Number: 00508429
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 8, 11:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jul 10, 5:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
🚨 38.7 business days
🗓️
▶
2 Status: Scheduled Sep 3, 6:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-09-10T12:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Sep 10, 10:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
🚗
Status: Tech Off Site by Jonathan Kuehl Sep 10, 3:44 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 8m
✔️
▶
3 Status: Completed Sep 10, 6:25 PM
Status: Completed → 6x Labor Added → Status: Closed
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.8, 5.1333333333333, 2.4833333333333, 27, 143
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Diane Patton Sep 11, 12:26 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 57m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 12, 6:32 PM
Invoice Number: SM-240600

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 38.4 business days (threshold: 4.0 business hours)
Exceeded by 37.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00508429
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Sep 10, 8:00 AM
Created
Jul 8, 11:47 AM
Invoice #
SM-240600

Work Details (6)

Name Type Status Qty Amount Date
WL-02931640 Labor Open 0.8 $0.00 Sep 10, 6:29 PM
WL-02931641 Labor Open 5.1333333333333 $2,080.00 Sep 10, 6:29 PM
WL-02931642 Labor Open 2.4833333333333 $0.00 Sep 10, 6:29 PM
WL-02931643 Travel Open 27 - Sep 10, 6:29 PM
WL-02931644 Travel Open 143 - Sep 10, 6:29 PM
WL-02931645 Expenses Open 1 $0.00 Sep 10, 6:29 PM

Details