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← WO Overview

WO-01290615 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC Wilby High School- Waterbury CT — 568 Bucks Hill Rd, Waterbury CT, 06704

Jul 8, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (38 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Jul 8 → Jul 23, 2025
11 business days (counted)
Running total: 11 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Jul 23 → Aug 6, 2025
10 business days (counted)
Running total: 21 of ? biz days used
19d
▶ Clock Running
Status: On Hold
Aug 6 → Sep 3, 2025
19 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 4, 2025
1 business day (counted)
Running total: 41 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 16, 2025
8 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 49 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 25, 2025
7 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 56 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 23 Ready for Scheduling ▶ Running 11 11
Jul 23 → Aug 6 Assigned ▶ Running 10 21
Aug 6 → Sep 3 On Hold ▶ Running 19 40
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 40
Sep 3 → Sep 4 Assigned ▶ Running 1 41
Sep 4 → Sep 16 Scheduled ▶ Running 8 49
Sep 16 → Sep 16 Entered ▶ Running 0 49
Sep 16 → Sep 16 Assigned ▶ Running 0 49
Sep 16 → Sep 25 Scheduled ▶ Running 7 56
Sep 25 → Sep 25 Tech On Site ▶ Running 0 56
Dispatch 0.0d
Holding 20.0d (excluded)
Coordinators 40.9d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
20.0 days
Coordinators
40.9 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 25, 2025 (5 days early)
📅
56.6 days Total Age
⏱️
20.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
36.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00508434
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 37 pcs https://www.ebiotrack.com/inspection.php?iid=28600
Priority
Standard
Origin
Email
Reason
New Case
Contact
Enid Guzman
Owner
Jessica Sells
Created
Jul 8, 2025
Work Orders from this Case (1)
WO-01290615 (current) Invoiced
Inspection • Mohamed Shareed
Created: Jul 8, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 20.0 days stuck in "On Hold"
⏱️
Total Delay 36.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.6d / 1.0d SLA
Assigned
12.3d / 0.5d SLA
On Hold
20.0d
Scheduled
17.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/16 KSmith -- Rescheduled for 9/25 with Melissa (Logged on WO-01304417)

9/4 KSmith -- Scheduled for 9/18 with Melissa

9/4 KSmith -- Per Allison, Melissa is the POC

Thibeault, Melissa <ThibeaM@chc1.com>

9/4 KSmith -- Per Ida, Allison is the POC

Dillon, Allison <dillona@chc1.com>

9/4 KSmith -- Sent email to schedule for 9/18

9/3 KSmith -- Sent email to schedule for 9/18

9/3 SBerry: New site POCs provided. WO updated and moved back to RFS

9/3 SBerry: Email sent to account POC

8/6 KSmith -- Left VM to schedule inspection. Sending email as well. Placing on hold/escalating due to no response from POC

8/4 KSmith -- Left VM and sent email to schedule for 9/8

8/1 KSmith -- Sent email to schedule for 9/8

7/30 KSmith -- Sent email to schedule for 9/8

7/28 KSmith -- Sent email to schedule for 9/8

7/24 KSmith -- Sent email to schedule for 9/8

7/23 KSmith -- Sent email to schedule for 9/8

🔧 Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 370-17807-28600.
🔍 Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 370-17807-28600.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 37 pcs https://www.ebiotrack.com/inspection.php?iid=28600

Timeline

📞
Case Linked Jul 8, 7:03 AM
Case Number: 00508434
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 8, 3:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
👷
▶
2 Technician Assigned Jul 23, 1:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14d 22h
🚨 11.0 business days
⏸️
Status: On Hold by Kourtney Smith Aug 6, 10:08 AM
From: Assigned
To: On Hold
Duration in Previous: 13d 20h
🚨 20.0 business days
📅
Status: Ready for Scheduling by Scott Berry Sep 3, 3:30 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 28d 5h
👷
▶
2 Technician Assigned Sep 3, 3:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
📅
▶
2 Dispatch Scheduled Sep 4, 11:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 19h 29m
⚠️ 9.0 business days
🆕
▶
3 Status: Entered Sep 16, 12:14 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-25T14:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Sep 25, 10:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 21h
⏱️
▶
2 3x Labor Added Sep 25, 12:01 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 49m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Sep 29, 9:44 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number: SM-242265

Bottlenecks

Ready for Scheduling
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00508434
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Sep 25, 10:00 AM
Created
Jul 8, 3:27 PM
Invoice #
SM-242265

Work Details (3)

Name Type Status Qty Amount Date
WL-02949058 Labor Open 2 $0.00 Sep 25, 12:01 PM
WL-02949059 Labor Open 2 $1,530.00 Sep 25, 12:01 PM
WL-02949060 Travel Open 80 - Sep 25, 12:01 PM

Details