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WO-01290839 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Shamrocks 26th Ave North 23990 — 2510 N. Kings Hwy, Myrtle Beach SC, 29577

Jul 9, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (41 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
▶ Clock Running
Status: Created
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Jul 9 → Sep 15, 2025
47 business days (counted)
Running total: 47 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 30, 2025
11 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 58 of ? biz days used
Created: Jul 9, 2025 Completed: Sep 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 9 → Jul 9 Created ▶ Running 0 0
Jul 9 → Jul 9 Ready for Scheduling ▶ Running 0 0
Jul 9 → Sep 15 Assigned ▶ Running 47 47
Sep 15 → Sep 30 Scheduled ▶ Running 11 58
Sep 30 → Sep 30 Tech On Site ▶ Running 0 58
Dispatch 0.0d
Coordinators 59.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
59.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 9, 2025 Due: Sep 30, 2025 Completed: Sep 30, 2025 (on time)
📅
58.6 days Total Age
⏱️
47.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
57.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00508878
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 76 Pcs https://www.ebiotrack.com/inspection.php?iid=28631
Priority
Standard
Origin
Email
Reason
New Case
Contact
Paul Walker
Owner
Kimberly Hardison
Created
Jul 9, 2025
Work Orders from this Case (1)
WO-01290839 (current) Invoiced
Inspection • Eric Colon
Created: Jul 9, 2025 • Closed: Sep 30, 2025
Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 47.5 days stuck in "Assigned"
⏱️
Total Delay 57.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
47.5d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/24 MOwens Sent an email to Lakeisha letting her know the inspection visit will change to 9/30 between 10-5

9/15 MOwens Lakeisha replied back that any day during the week is good to schedule the inspection. Sent reply back scheduling the inspection visit for 9/29 between 10-5

9/12 MOwens Lakeisha Glover is the new Manager. Sent email to her about scheduling the inspection visit.

9/4 MOwens Sent email to Lillie Poole asking for good dates to schedule the inspection during Sept.

🔧 Work Performed
9/30/25- EColon- Arrived on-site, checked in with POC. Completed inspections on 57 items, failed 2 items, and archived 22 items.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 76 Pcs https://www.ebiotrack.com/inspection.php?iid=28631

Timeline

📞
Case Linked Jul 9, 7:00 AM
Case Number: 00508878
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 9, 2:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jul 9, 3:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 9m
🚨 48.0 business days
🗓️
▶
2 Status: Scheduled Sep 15, 9:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-29T14:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 24, 10:47 AM
Scheduled For: 2025-09-30T14:00:00.000+0000
⚠️ 5.0 business days
⏱️
4x Labor Added Sep 30, 2:20 PM
Type: Labor, Travel
Status: Open
Qty: 3.75, 3.25, 163
🔧
▶
4 Status: Tech On Site Sep 30, 6:24 PM
Status: Tech On Site → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.25
✔️
Status: Completed by Eric Colon
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Oct 1, 11:03 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 3, 6:00 PM
Invoice Number: SM-242529

Bottlenecks

Assigned
Duration: 47.5 business days (threshold: 4.0 business hours)
Exceeded by 47.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00508878
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Sep 30, 10:00 AM
Created
Jul 9, 2:49 PM
Invoice #
SM-242529

Work Details (5)

Name Type Status Qty Amount Date
WL-02954565 Labor Open 3.75 $0.00 Sep 30, 2:20 PM
WL-02954566 Labor Open 3.25 $855.00 Sep 30, 2:20 PM
WL-02954567 Travel Open 163 - Sep 30, 2:20 PM
WL-02954568 Travel Open 163 - Sep 30, 2:20 PM
WL-02954941 Labor Open 3.25 $0.00 Sep 30, 6:26 PM

Details