Primary Delay30.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay44.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
30.6d / 1.0d SLA
Assigned
13.5d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/9 MOwens Mike the POC for this location called back and said any day during the week works to schedule the inspection. Told him tech will come onsite on 9/11 between 8-9am to complete the service visit.
9/9 MOwens Called back to speak to Mike the practice manager for this location. He was with a patient. Left msg for him to call back.
9/8 MOwens Called and left a vm for Michael Serpico the office manager to call back to schedule the visit.
🔧Work Performed
9-11-25 CTM - Performed Annual Inspection on all medical equipment located . Total of 32 pieces equipment inspected . ALL PASS . Notified POC Mike Sperico of inspection findings and completion .
🔍Technician Findings
9-11-25 CTM - Perform Annual Inspection on all located medical equipment . Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
27 Pcs
https://www.ebiotrack.com/inspection.php?iid=28633
📋
Inbound from +19197797890
Completed Sep 9, 2025
Mike the POC for this location called back and said any day during the week works to schedule the inspection. Told him tech will come onsite on 9/11 between 8-9am to complete the service visit.
📋
Outbound to +19197797890
Completed Sep 9, 2025
Called back to speak to Mike the practice manager for this location. He was with a patient. Left msg for him to call back.
📋
Outbound to +19197797890
Completed Sep 8, 2025
Called and left a vm for Michael Serpico the office manager to call back to schedule the visit.