From: cassie.russo@lumexaimaging.com
To: ksmith@emsar.com, EMilks@windsongwny.com, SMelski@windsongwny.com
Good morning Kourtney,
We can schedule this for Wednesday, September 17th. Do you know what time we can expect the technician to arrive?
Thank you,
Cassie Russo, RT(R)CT
Lead Technologist- Hamburg
4855 Camp Rd., Hamburg, N.Y. 14075
C: (716) 412-0024 or ext: 411200 E: cassie.russo@lumexaimaging.com<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flumexaimaging.com&c=E,1,7OmMbsyj7XxOZ1ECt
To: elizabeth.milks@usradiology.com; smelski@windsongwny.com; cassie.russo@usradiology.com
CC:
BCC:
Attachment: --none--
Subject: Re: HAMBURG -- EMSAR Inspection -- WO-01291276
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at HAMBURG located at 4855 Camp Rd?
If not, would you have the contact information of the person I need to speak with?
If you a
📧
Email: HAMBURG -- EMSAR Inspection -- WO-01291276
Completed Aug 4, 2025
To: elizabeth.milks@usradiology.com
CC:
BCC:
Attachment: --none--
Subject: HAMBURG -- EMSAR Inspection -- WO-01291276
Body:
Hi Liz,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at HAMBURG located at 4855 Camp Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect the unit
📅
WO-01291276 - Calibration - HAMBURG - HAMBURG
Sep 17, 2025 11:30am – 12:00pm
Work Order: WO-01291276
Account: WINDSONG RADIOLOGY SUITE 100
Customer Case Number:
Location: HAMBURG
Address: 4855 Camp Rd. Suite 500, HAMBURG, NY 14075
Manufacturer:
Model #:
Serial #:
Contact Name: LIZ MILKS
Contact Phone: 716-481-9944
Contact Email: elizabeth.milks@usradiology.com
Due Date:
Timeline
📞
Case Linked Jul 10, 8:39 AM
Case Number:00509326
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jul 10, 5:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨17.8 business days
👷
▶
2
Technician Assigned Aug 4, 12:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:24d 19h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Aug 6, 11:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-17T15:30:00.000+0000
🚨30.0 business days
🔧
Status: Tech On Site by Erwin ForsterSep 17, 1:54 PM
From:Scheduled
To:Tech On Site
Duration in Previous:42d 2h
✔️
Status: Completed by Erwin ForsterSep 17, 2:12 PM
From:Tech On Site
To:Completed
Duration in Previous:18m
⏱️
6x Labor Added Sep 17, 7:48 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.58333333333333, 2.6666666666667, 20, 87, 1
🏁
Status: Closed by Erwin ForsterSep 17, 8:05 PM
From:Completed
To:Closed
Duration in Previous:5h 53m
📄
▶
2
Status: Ready to Bill Sep 18, 4:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.9 business days
🧾
Invoice Created Sep 21, 10:51 PM
Invoice Number:SM-241383
Bottlenecks
Ready for Scheduling
Duration: 17.3 business days (threshold: 1.0 business days)
Exceeded by 16.3 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)