Primary Delay47.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay57.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.6d / 1.0d SLA
Assigned
5.7d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/24/25 AJinerson - Received email back from POC Tyran to schedule tech visit for Thurs. 10/2 with eta between 9am-11am.
Emailed back asking them what clearance/specific requirements needed for this visit.
9/24/25 AJinerson - Sent follow up email to POC Tryan offering tech visit on Thurs. 10/2 between 9am-11am while tech traveling to area next week to help cover HCP work. Asking Tyran what req. needed for tech clearance as well.
9/17/25 AJinerson - No phone number listed. Sent email to POC offering tech visit on Weds. 10/1 with eta between 12pm-2pm.
Nearest tech is 3 hours 1 way, and this is the soonest week we have tech to travel to cover this area for remaining HCP inspections.
🔧Work Performed
10/2 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY AT FRONT GATE - COMPLETED ANNUAL INSPECTION SERVICE OF 25 DEVICES (17 PASS - 8 FAIL) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED AND ADVISED CUSTOMER OF EQUIPENT STATUS - RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
10/2 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
22 pcs
http://ebiotrack.com/inspection.php?iid=28682
📧
Email:RE: EMSAR Service Request - Yescare -Bibb 94002 - 565 Bibb Lane Brent, AL 35034 - WO-01291481
Completed Sep 24, 2025
From: abby.jinerson@emsar.com
To: tyran.perkins@yescarecorp.com
Hi Tyran,
We have our technician, Dylan Ingraham, scheduled to visit on Thursday, 10/2 with estimated arrival between 9:00 a.m. – 11:00 a.m.
Please let us know if there’s any further information you need for clearance or if there are any specific arrival instructions for this visit as well. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512
📧
Email:RE: EMSAR Service Request - Yescare -Bibb 94002 - 565 Bibb Lane Brent, AL 35034 - WO-01291481
Completed Sep 24, 2025
From: tyran.perkins@yescarecorp.com
To: abby.jinerson@emsar.com
That date and time will work for us.
Thank you,
Tyran Perkins
Health Services Administrator
Bibb Correctional Facility
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Wednesday, September 24, 2025 11:41 AM
To: Perkins, Tyran <tyran.perkins@yescarecorp.com>
Subject: RE: EMSAR Service Request - Yescare -Bibb 94002 - 565 Bibb Lane Brent, AL 35034 - WO-01291481
Good morning, Tyran,
📧
Email:RE: EMSAR Service Request - Yescare -Bibb 94002 - 565 Bibb Lane Brent, AL 35034 - WO-01291481
Completed Sep 24, 2025
From: abby.jinerson@emsar.com
To: tyran.perkins@yescarecorp.com
Good morning, Tyran,
I’m following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Yescare -Bibb 94002 location at 565 Bibb Lane Brent, AL 35034.
We currently have our technician available to visit on Thursday, 10/2, with estimated arrival time between 9:00 a.m. – 11:00 a.m.
Please let us know if this date/timeframe works for you as well, and we will mov
📧
Email:EMSAR Service Request - Yescare -Bibb 94002 - 565 Bibb Lane Brent, AL 35034 - WO-01291481
Completed Sep 17, 2025
From: abby.jinerson@emsar.com
To: tyran.perkins@yescarecorp.com
Good morning, Tyran,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Yescare -Bibb 94002 location at 565 Bibb Lane Brent, AL 35034.
We currently have our technician available to visit on Wednesday, 10/1/2025 with estimated arrival time between 12:00 p.m. – 2:00 p.m.
Please let us know if this date/timeframe works for you as well, and we will mo