Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (84 biz days late)
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Jul 15 → Jul 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 15 → Jul 25, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 8 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Jul 25 → Aug 11, 2025
11 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 11 → Aug 13, 2025
2 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 13 → Aug 14, 2025
1 business day (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 16, 2025
1 business day (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Closed
Aug 16 → Aug 19, 2025
2 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 25 of ? biz days used
16d
▶ Clock Running
Status: Billing Review
Aug 19 → Sep 11, 2025
16 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 18, 2025
5 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 18 → Sep 25, 2025
5 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Closed
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Closed
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Closed
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 51 of ? biz days used
46d
▶ Clock Running
Status: Reschedule
Sep 25 → Dec 4, 2025
46 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 97 of ? biz days used
Created: Jul 15, 2025
Completed: Dec 4, 2025
Show SLA Clock Detail (23 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 15 → Jul 15
Created
▶ Running
0
0
Jul 15 → Jul 25
Ready for Scheduling
▶ Running
8
8
Jul 25 → Jul 25
Assigned
▶ Running
0
8
Jul 25 → Aug 11
Scheduled
▶ Running
11
19
Aug 11 → Aug 13
Tech On Site
▶ Running
2
21
Aug 13 → Aug 13
Tech Off Site
▶ Running
0
21
Aug 13 → Aug 14
Tech On Site
▶ Running
1
22
Aug 14 → Aug 14
Tech Off Site
▶ Running
0
22
Aug 14 → Aug 16
Scheduled
▶ Running
1
23
Aug 16 → Aug 19
Closed
▶ Running
2
25
Aug 19 → Aug 19
Ready to Bill
▶ Running
0
25
Aug 19 → Sep 11
Billing Review
▶ Running
16
41
Sep 11 → Sep 11
WO Correction Needed
▶ Running
0
41
Sep 11 → Sep 18
Scheduled
▶ Running
5
46
Sep 18 → Sep 25
Incomplete
▶ Running
5
51
Sep 25 → Sep 25
WO Correction Needed
▶ Running
0
51
Sep 25 → Sep 25
Closed
▶ Running
0
51
Sep 25 → Sep 25
WO Correction Needed
▶ Running
0
51
Sep 25 → Sep 25
Closed
▶ Running
0
51
Sep 25 → Sep 25
WO Correction Needed
▶ Running
0
51
Sep 25 → Sep 25
Closed
▶ Running
0
51
Sep 25 → Dec 4
Reschedule
▶ Running
46
97
Dec 4 → Dec 4
Assigned
▶ Running
0
97
Incomplete
6.0d (excluded)
✗ SLA Missed
Coordinators Over SLA
Field Work Over SLA
Incomplete (excluded from total)
Billing Over SLA
Created: Jul 15, 2025
Due: Dec 4, 2025
Completed: Dec 5, 2025 (on time)
⏱️
46.2d in Reschedule
Longest Stage
🔄
23 transitions
Status Changes
⚠️
83.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Todd Fogiel — scheduling delays attributed to technician, not coordinators
AI Analysis
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🎫
Case #00510458
eBiotrack - New Inspection Created
Closed
Annual Equipment PM
3 Pcs
https://www.ebiotrack.com/inspection.php?iid=28758
Contact
John Smith - GOLD CROSS EMS
🚨
Primary Delay
46.2 days stuck in "Reschedule"
⏱️
Total Delay
83.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
9.0d
/ 1.0d SLA
Scheduled
19.8d
/ 2.0d SLA
Tech On Site
2.8d
/ 1.0d SLA
Tech Off Site
2.0d
/ 2.0d SLA
Billing Review
16.5d
/ 2.0d SLA
WO Correction Needed
0.7d
Reschedule
46.2d
/ 2.0d SLA
Completed
1.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (3)
💬 Chatter (2)
📎 Files (1)
🔒
Internal CSA Notes
12/4/2025 Sramen - moved to serviced status and sent SECOND request in chatter for FSE to close.
12/3/2025 Sramen - chatter to ASM for guidance
11/26/25 RBerry- LM with John Smith to schedule.
10/1 MOwens Sent an email to John Smith with the SN's listed below that need the PM completed. Asked him what day next week works for the visit.
10/1/2025 Sramen - per teams message from Loberg, the equipment needing PMd at this location are:
this is the last PM for them as they have canceled the contract. Moved due date out.
9/25 RM per field units were not available at time, needs rescheduled
8/19/25 DPatton - missing labor in smx
7/25 MOwens Sent another FU email to John asking if week of Aug 8/11 still works to schedule the PMs. John replied back and confirm for week of 8/11
7/11 Abby replied back to schedule the service during the week of 8/11.
7/11 MOwens John Smith replied back to the email requesting to schedule the PM service during 2nd or 3rd week in Aug.
🔧
Work Performed
Ferno Washington Inc - 185 Stat Trac Series
Serial #: 15C-114607 - Asset ID: a0C5A00000rsvshUAA
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 16N-343404 - Asset ID: 13265483
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 16N-343723 - Asset ID: a0C5A00000rsyLIUAY
🔍
Technician Findings
Units were unavailable
⚠️
Problem Description
Annual Equipment PM
3 Pcs
https://www.ebiotrack.com/inspection.php?iid=28758
📋
Outbound to +17068313907
Completed
Nov 26, 2025
11/26/25 RBerry- LM with John Smith to schedule.
📧
Email:Gold Cross EMS PMs
Completed
Oct 1, 2025
From: mowens@emsar.com
To: john.smith@goldcrossems.com
John
See above the last 3 units that need to have the PM completed on them. Can you let me know a day next week that will work for Rozier to come back to complete these?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc
📧
Email
Completed
Jul 25, 2025
7/25 MOwens Sent another FU email to John asking if week of Aug 8/11 still works to schedule the PMs. John replied back and confirm for week of 8/11
Dec 3, 2025 2:29pm
@Lauren Oberg/ @Natosha Beierschmitt how do you want us to proceed? John Smith has not answered or returned our calls/email to schedule. thank you!
Dec 3, 2025 8:29pm
@Todd Fogiel @Matthew Bateman I have reassigned this to Todd and per the chatter on the wo from Tosha & Lauren, this wo just needs to be closed (cannot cancel since you have time on it). We will not be returning to this location. Please close out by EOD 12/4. Thank you!
Timeline
📞
Case Number:
00510458
Subject:
eBiotrack - New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1m
👷
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
2m
📅
Scheduled For:
2025-08-11T16:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
17d 3h
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
1d 6h
🔧
From:
Tech Off Site
To:
Tech On Site
Duration in Previous:
11h 30m
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
11h 28m
🗓️
From:
Tech Off Site
To:
Scheduled
Duration in Previous:
11h 3m
🏁
From:
Scheduled
To:
Closed
Duration in Previous:
1d 13h
📄
From:
Closed, Ready to Bill
To:
Ready to Bill, Billing Review
Duration in Previous:
3d 18h, 0m
✏️
From:
Billing Review
To:
WO Correction Needed
Duration in Previous:
22d 18h
👷
🗓️
From:
WO Correction Needed
To:
Scheduled
Duration in Previous:
3h 40m
📅
Scheduled For:
2025-09-12T12:00:00.000+0000
⚠️
From:
Scheduled
To:
Incomplete
Duration in Previous:
6d 17h
✏️
From:
Incomplete
To:
WO Correction Needed
Duration in Previous:
7d 1h
⏱️
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
1h 37m
✏️
🏁
From:
WO Correction Needed, Closed
To:
Closed, WO Correction Needed
Duration in Previous:
2m, 0m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
0m
🔄
From:
Closed
To:
Reschedule
Duration in Previous:
39m
👷
👷
From:
Reschedule
To:
Assigned
Duration in Previous:
69d 10h
✔️
From:
Assigned
To:
Completed
Duration in Previous:
20h 29m
🏁
From:
Completed
To:
Closed
Duration in Previous:
15h 4m
📄
🧾
Invoice Number:
SM-248366
Bottlenecks
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Reschedule
Duration: 46.2 business days (threshold: 2.0 business days)
Exceeded by 44.2 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (7)
Name
Type
Status
Qty
Amount
Date
WL-02894045
Expenses
Open
1
$0.00
Aug 7, 2:18 PM
WL-02894046
Expenses
Open
1
$0.00
Aug 7, 2:18 PM
WL-02948953
Labor
Open
2
$0.00
Sep 25, 10:34 AM
WL-02948954
Travel
Open
100
$0.00
Sep 25, 10:34 AM
WL-02948955
Labor
Open
2
$0.00
Sep 25, 10:34 AM
WL-02948956
Labor
Open
2
$0.00
Sep 25, 10:34 AM
WL-02948957
Travel
Open
100
$0.00
Sep 25, 10:34 AM