Primary Delay30.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay40.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
30.9d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/3 MOwens Sent email to Elizabeth scheduling this inspection for 9/9 from 12-3pm.
9/3 MOwens Called and spoke to Elizabeth. She said any day work for this location and the Burlington location. I will send a confirmation email with the dates for both locations.
🔧Work Performed
9-9-25 CTM - Performed Annual Inspection on all medical equipment located . Total of 26 pieces of equipment inspected. ALL PASS. Notified POC Alana Vaughn of Inspection findings and completion.
🔍Technician Findings
9-9-25 CTM - Perform Annual Inspection on all medical equipment located . Notify POC of Inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equip: 27
https://www.ebiotrack.com/inspection.php?iid=28750
📧
Email:FastMed NC Locations Annual Inspections
Completed Sep 3, 2025
From: mowens@emsar.com
To: e.hatfield@fastmed.com
Elizabeth
FastMed - Battleground Avenue will be scheduled for 9/9 from 12-3pm
FastMed – Burlington Huffman Rd will be scheduled for 9/17 9-11am
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://www.emsar.com/>
803-791-1259
[facebook logo-small]<https://www.facebook.com/emsarinc> [twitter-icon] <http://twitter.com/emsarinc> [linkedin] <http://www.linkedin.co
📋
Outbound to +13369992916
Completed Sep 3, 2025
Called and spoke to Elizabeth. She said any day work for this location and the Burlington location. I will send a confirmation email with the dates for both locations.