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WO-01292064 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC Roosevelt Middle School (10448-36-010) — 40 Goodwin St, New Britain CT, 06051

Jul 15, 2025 → Nov 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (70 biz days late)
Active: 82 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Jul 15 → Jul 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 15 → Jul 23, 2025
6 business days (counted)
Running total: 6 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jul 23 → Aug 4, 2025
8 business days (counted)
Running total: 14 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Aug 4 → Aug 20, 2025
12 business days (counted)
Running total: 26 of ? biz days used
45d
▶ Clock Running
Status: Canceled
Aug 20 → Oct 24, 2025
45 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 27, 2025
1 business day (counted)
Running total: 72 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Oct 27 → Nov 11, 2025
10 business days (counted)
Running total: 82 of ? biz days used
Created: Jul 15, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 15 → Jul 15 Created ▶ Running 0 0
Jul 15 → Jul 23 Ready for Scheduling ▶ Running 6 6
Jul 23 → Aug 4 Assigned ▶ Running 8 14
Aug 4 → Aug 20 On Hold ▶ Running 12 26
Aug 20 → Oct 24 Canceled ▶ Running 45 71
Oct 24 → Oct 24 Ready for Scheduling ▶ Running 0 71
Oct 24 → Oct 27 Assigned ▶ Running 1 72
Oct 27 → Nov 11 Scheduled ▶ Running 10 82
Dispatch 0.0d
Holding 13.0d (excluded)
Coordinators 28.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Coordinators
28.4 days
Over SLA
Created: Jul 15, 2025 Due: Nov 26, 2025 Completed: Nov 11, 2025 (15 days early)
📅
82.9 days Total Age
⏱️
45.9d in Canceled Longest Stage
🔄
9 transitions Status Changes
⚠️
25.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00510436
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 28 pcs https://www.ebiotrack.com/inspection.php?iid=28743
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elizabeth DNU Dietz
Owner
John Rolston
Created
Jul 15, 2025
Work Orders from this Case (1)
WO-01292064 (current) Invoiced
Inspection • Edward Arias
Created: Jul 15, 2025 • Closed: Nov 10, 2025
Completed with significant delays
Invoiced • 232 days old
🚨
Primary Delay 45.9 days stuck in "Canceled"
⏱️
Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.1d / 1.0d SLA
Assigned
10.4d / 0.5d SLA
On Hold
13.0d
Canceled
45.9d
Scheduled
11.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/27 KSmith -- Scheduled for 11/10 with Melanie

10/27 KSmith -- Melanie requested this week. Advised we do not have anything this week and our next available date is 11/10. Awaiting response.

10/24 KSmith -- Sent email to schedule for 11/10

10/24 SBerry: New POC added, WO moved to RFS

8/20 SBerry: No contact from site or account POC

8/11 SBerry: Sent email to account POC looking for new site POC

8/4 KSmith -- Spoke with Elizabeth and she advised she is not the POC and do not know who is.

8/4 KSmith -- Sent email to schedule for 9/11

7/30 KSmith -- Elizabeth is OOO until 8/4

7/30 KSmith -- Sent email to schedule for 9/11

7/28 KSmith -- Sent email to schedule for 9/11

7/25 KSmith -- Per Terry, the POC is Elizabeth

Dietz, Elizabeth <dietz@csdnb.org>

7/24 KSmith -- Sent email to schedule for 9/11

7/23 KSmith -- Sent email to schedule for 9/11

🔧 Work Performed
Inspection completed on 23 items
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 28 pcs https://www.ebiotrack.com/inspection.php?iid=28743

Timeline

📞
Case Linked Jul 15, 7:00 AM
Case Number: 00510436
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 15, 12:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Jul 23, 1:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 0h
⚠️ 9.0 business days
⏸️
Status: On Hold by Kourtney Smith Aug 4, 11:27 AM
From: Assigned
To: On Hold
Duration in Previous: 11d 21h
🚨 13.0 business days
🚫
Status: Canceled by Scott Berry Aug 20, 12:38 PM
From: On Hold
To: Canceled
Duration in Previous: 16d 1h
🚨 46.0 business days
📅
Status: Ready for Scheduling by Scott Berry Oct 24, 1:54 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 65d 1h
👷
▶
2 Technician Assigned Oct 24, 3:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 31m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Oct 27, 9:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-10T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Oct 27, 10:03 AM
Scheduled For: 2025-11-10T18:30:00.000+0000
🚨 11.0 business days
⏱️
2x Labor Added Nov 10, 12:25 PM
Type: Labor, Travel
Status: Open
Qty: 1, 44
⏱️
▶
2 3x Labor Added Nov 10, 7:26 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 10h, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Nov 13, 9:21 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 13h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 15, 10:53 AM
Invoice Number: SM-246379

Bottlenecks

Ready for Scheduling
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00510436
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Nov 10, 1:30 PM
Created
Jul 15, 12:58 PM
Invoice #
SM-246379

Work Details (5)

Name Type Status Qty Amount Date
WL-03002052 Labor Open 1 $0.00 Nov 10, 12:25 PM
WL-03002053 Travel Open 44 - Nov 10, 12:25 PM
WL-03002660 Labor Open 1.75 $1,530.00 Nov 10, 7:26 PM
WL-03002661 Labor Open 2.75 $0.00 Nov 10, 7:26 PM
WL-03002662 Travel Open 109 - Nov 10, 7:26 PM

Details