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← WO Overview

WO-01292142 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hill Rom Inc — 202 Commerce Dr Ste 2, Moorestown NJ, 08057

Jul 15, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (66 biz days early)
Active: 2 biz days
Paused: 47 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
▶ Clock Running
Status: Created
Jul 15 → Jul 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jul 15 → Sep 19, 2025
47 business days (not counted)
▶ Clock Running
Status: On Hold
Sep 19 → Sep 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jul 15, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 15 → Jul 15 Created ▶ Running 0 0
Jul 15 → Sep 19 Ready for Release ⏸ Paused 47 —
Sep 19 → Sep 22 On Hold ▶ Running 1 1
Sep 22 → Sep 23 Scheduled ▶ Running 1 2
Dispatch 0.1d
Holding 49.4d (excluded)
Coordinators 0.8d
Field Work 8.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
49.4 days
Coordinators
0.8 days
Field Work
8.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 15, 2025 Due: Dec 31, 2025 Completed: Oct 2, 2025 (90 days early)
📅
56.6 days Total Age
⏱️
47.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00510721
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Jul 15, 2025
Work Orders from this Case (1)
WO-01292142 (current) Invoiced
FCO • Luis Iser
Created: Jul 15, 2025 • Closed: Oct 2, 2025
Completed with minor delays
Invoiced • 232 days old
🚨
Primary Delay 47.5 days stuck in "Ready for Release"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
47.5d
On Hold
1.8d
Scheduled
0.8d / 2.0d SLA
Completed
8.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
8.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/22/2025 RArnold - Dispatching to Luis per Fady

09/19/2025 RArnold- Fady emailed HRC_ACCS_Web@baxter.com to inquire if they had these devices. Laci Willsher responded and confirmed that they do not have any V60s.


08/29/2025 RArnold - Emailed Fady list of SN#s to review.

08/06/2025 RArnold - Called 610-768-3300 for UHS. NA. Unbale to leave a message.

07/15/2025 MHamersley - called 800-445-3730, Hill Rom is now Baxter, spoke to Scott, he transferred back to operator, pressed 2, spoke to Tiffany, she said we need to contact Philips to locate V60s; called 610-768-3300, UHS, no answer, unable to leave msg; sent f/u email: mmatherly@uhsinc.com

(mimatherly@uhsinc.com - email bounced)

7/11/25 K Clements - 10 SN's below are in WIP on this Case by MFCOM Ray Orange. Kim emailed allyson to see if she is still handling paperwork with USMED based on RFC allocation. I copied Fady on email. FCO66 Case 0120716600 Allocated to EMSAR for same SN and FCO69 Case 0123085700 (note that case says Bemes, but Bemes said they sold some to MED ONE EUIPMENT in UT) (SN's -100129585,100169903,100171359,100133008,100133239,100074305,100103827,100065038,100067195, 100132755)

🔧 Work Performed
09/22/2025 LIser- Completed ANR on two devices.
🔍 Technician Findings
09/22/2025 LIser- Completed ANR on two devices.
⚠️ Problem Description
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600057

Timeline

📞
Case Linked Jul 15, 3:02 PM
Case Number: 00510721
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 15, 3:17 PM
Work Order: WO-01292142
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Jul 15, 3:43 PM
From: Entered
To: Ready for Release
Duration in Previous: 26m
🚨 48.0 business days
⏸️
Status: On Hold by Rebecca Arnold Sep 19, 1:21 PM
From: Ready for Release
To: On Hold
Duration in Previous: 65d 21h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Sep 22, 3:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-22T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 3d 1h
⏱️
3x Labor Added Sep 22, 9:30 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Luis Iser Sep 22, 9:46 PM
From: Scheduled
To: Completed
Duration in Previous: 6h 32m
⚠️ 8.3 business days
🏁
Status: Closed by Luis Iser Oct 2, 6:25 PM
From: Completed
To: Closed
Duration in Previous: 9d 20h
⏱️
Labor Added Oct 3, 1:30 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 3, 1:47 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 22m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 13d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:38 AM
Invoice Number: SM-243852

Bottlenecks

Completed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00510721
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Sep 22, 8:00 AM
Created
Jul 15, 3:17 PM
Invoice #
SM-243852

Work Details (4)

Name Type Status Qty Amount Date
WL-02945292 Labor Open 0.25 $0.00 Sep 22, 9:30 PM
WL-02945293 Labor Open 2 $427.50 Sep 22, 9:30 PM
WL-02945294 Labor Open 0.25 $310.00 Sep 22, 9:30 PM
WL-02959074 Labor Open 0.016666666666667 $76.00 Oct 3, 1:30 PM

Details