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← WO Overview

WO-01292159 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 US Federal Aviation Administration — 6500 S Macarthur Blvd, OKLAHOMA CITY OK, 73169

Jul 15, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (17 biz days early)
Active: 76 biz days
🕐 Clock stopped: Tech Off Site (Oct 31, 2025)
▶ Clock Running
Status: Created
Jul 15 → Jul 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 15 → Jul 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 15 → Jul 22, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 5 of ? biz days used
63d
▶ Clock Running
Status: Canceled
Jul 22 → Oct 21, 2025
63 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 28, 2025
5 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 30, 2025
2 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 76 of ? biz days used
Created: Jul 15, 2025 Tech Off Site: Oct 31, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jul 15 → Jul 15 Created ▶ Running 0 0
Jul 15 → Jul 15 Ready for Scheduling ▶ Running 0 0
Jul 15 → Jul 22 Assigned ▶ Running 5 5
Jul 22 → Jul 22 Entered ▶ Running 0 5
Jul 22 → Oct 21 Canceled ▶ Running 63 68
Oct 21 → Oct 21 Entered ▶ Running 0 68
Oct 21 → Oct 21 Ready for Scheduling ▶ Running 0 68
Oct 21 → Oct 28 Assigned ▶ Running 5 73
Oct 28 → Oct 30 Scheduled ▶ Running 2 75
Oct 30 → Oct 31 Tech On Site ▶ Running 1 76
Dispatch 0.0d
Coordinators 13.7d
Field Work 2.1d
Billing 5.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.7 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
5.4 days
Over SLA
Created: Jul 15, 2025 Due: Nov 26, 2025 Completed: Oct 31, 2025 (26 days early)
📅
76.5 days Total Age
⏱️
64.0d in Canceled Longest Stage
🔄
12 transitions Status Changes
⚠️
15.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00510750
6007796285
Closed
29C SYS-UV-8454 Contract ends 09/14/2025 repair included PM / EOQ G1811A 191G6044 XY Autosampler G1103B MY16070007 Agilent Cary 8454 UV-Vis
Priority
High
Origin
Web
Reason
New Case
Contact
Kristi Thompson
Owner
Leona Coonrod
Created
Jul 15, 2025
Work Orders from this Case (1)
WO-01292159 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Jul 15, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 232 days old
🚨
Primary Delay 64.0 days stuck in "Canceled"
⏱️
Total Delay 15.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.5d / 0.5d SLA
Canceled
64.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.2d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
5.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.30.25 Travel from site on WO-01311029

7/22/25 lcoonrod returning to Agilent. new SO will be sent for Nov. Please assign to Maria Davis ARP to site is 226 miles. Zone 5

🔧 Work Performed
10/30/2025 UV-Vis Pm was completed per Agilent. New lamp was installed and stabilized for 1 hr. Self Test, Stability, dark current and stability passed
⚠️ Problem Description
29C SYS-UV-8454 Contract ends 09/14/2025 repair included PM / EOQ G1811A 191G6044 XY Autosampler G1103B MY16070007 Agilent Cary 8454 UV-Vis
📄 Description
Agilent Cary 8454 UV-Vis
📞 Call Description
NOV 2025 UV PM

Timeline

📞
▶
4 Case Linked Jul 15, 3:58 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01292159
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
⚠️ 6.0 business days
🆕
Status: Entered by Leona Coonrod Jul 22, 11:30 AM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 6d 19h, 0m
🚨 64.0 business days
🆕
▶
3 Status: Entered Oct 21, 8:29 AM
Status: Entered → Technician Assigned → Status: Assigned
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
👷
Status: Assigned by Leona Coonrod
From: Ready for Scheduling
To: Assigned
Duration in Previous: 0m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Oct 28, 6:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-10-30T05:00:00.000+0000
⏳ 2.7 business days
🔧
Status: Tech On Site by Maria Davis Oct 30, 10:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 16h
🚗
Status: Tech Off Site by Maria Davis Oct 30, 9:02 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 37m
⏱️
▶
2 4x Labor Added Oct 30, 9:08 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Maria Davis
From: Tech Off Site
To: Completed
Duration in Previous: 9m
🏁
Status: Closed by Maria Davis Oct 31, 2:12 PM
From: Completed
To: Closed
Duration in Previous: 17h 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 3, 4:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 13, 11:07 AM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.8 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

📞
Case 00510750
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Oct 30, 1:00 AM
Created
Jul 15, 3:58 PM
Invoice #
SM-246148

Work Details (4)

Name Type Status Qty Amount Date
WL-02990823 Labor Open 1 $0.00 Oct 30, 9:08 PM
WL-02990824 Labor Open 2.5 $285.00 Oct 30, 9:08 PM
WL-02990826 Travel Open 12 $180.00 Oct 30, 9:08 PM
WL-02990827 Parts Open 1 $0.00 Oct 30, 9:08 PM

Details