JGutierrez 07/24/2025 - This is phase 2 of a customer relocation from Wyoming to Texas. I will not be able to complete all GC installs and the EIQ+ EOQ by deadline. Customer is okay with delay. Will likely have to push for end of August or early September.
Please assign to Jose Gutierrez ARP to site is 101 miles. Zone 3
🔧Work Performed
Plumbed GC gas lines and installed sampler components once instrument was placed in its correct location on lab
bench. Verified GC was able to initialize without error and that EPC modules were supplying inlets and detectors
with gas flow.
⚠️Problem Description
Relocation
SS
313495190; RELO; Greg Faxon
SYS-GC-7890A
Work Order: WO-01292171
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007536572
Location: Cerilliant Corp
Address: 811 Paloma Dr Ste A, Round Rock, TX 78665
Manufacturer: Agilent Technologies
Model #: G3440A
Serial #: US10441045
Contact Name: Andy Ommen
Contact Phone: 307 721 5484
Conta
Timeline
📞
▶
4
Case Linked Jul 15, 4:43 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01292171
Type:Relocation
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:1m, 0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
🆕
▶
2
Status: Entered Jul 16, 4:12 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician:Jose Gutierrez
🚨12.0 business days
🔄
Status: Reschedule by Craig DempseyJul 31, 10:05 AM
From:Assigned
To:Reschedule
Duration in Previous:14d 17h
🚨24.0 business days
🗓️
▶
2
Status: Scheduled Sep 3, 10:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For:2025-09-08T14:00:00.000+0000
⏳2.2 business days
💵
2x Expenses Added Sep 5, 1:54 PM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
⏱️
Labor Added Sep 8, 6:03 PM
Type:Labor
Status:Open
Qty:1.5
⏳1.7 business days
💵
2x Expenses Added Sep 9, 6:31 PM
Type:Expenses
Status:Open
Qty:1
⏳1.7 business days
💵
Expenses Added Sep 10, 9:53 PM
Type:Expenses
Status:Open
Qty:1
⏳2.3 business days
💵
2x Expenses Added Sep 12, 10:41 AM
Type:Expenses
Status:Open
Qty:1
💵
3x Expenses Added Sep 12, 10:51 AM
Type:Expenses
Status:Open
Qty:1
✔️
Status: Completed by Jose GutierrezSep 12, 11:35 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:8d 12h, 0m
📄
Status: Ready to Bill by Hannah ShawSep 12, 2:00 PM
From:Closed
To:Ready to Bill
Duration in Previous:2h 25m
⚠️8.0 business days
📨
Status: Invoice Pending by Hannah ShawSep 23, 9:21 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:10d 19h
💰
Status: Invoiced by Hannah ShawSep 23, 9:26 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
⏳2.0 business days
🧾
Invoice Created Sep 24, 10:40 AM
Invoice Number:SM-241753
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Reschedule
Duration: 24.3 business days (threshold: 2.0 business days)
Exceeded by 22.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)