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WO-01292282 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 University of California Davis — 415 Sprocket Bikeway, DAVIS CA, 95616

Jul 16, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (20 biz days early)
Active: 55 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 16 → Jul 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
Jul 18 → Oct 2, 2025
53 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 55 of ? biz days used
Created: Jul 16, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 16 → Jul 16 Created ▶ Running 0 0
Jul 16 → Jul 16 Ready for Scheduling ▶ Running 0 0
Jul 16 → Jul 18 Assigned ▶ Running 2 2
Jul 18 → Oct 2 Scheduled ▶ Running 53 55
Oct 2 → Oct 2 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Coordinators 56.9d
Field Work 0.9d
Billing 12.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
56.9 days
Over SLA
Field Work
0.9 days
Billing
12.6 days
Over SLA
Created: Jul 16, 2025 Due: Oct 31, 2025 Completed: Oct 2, 2025 (29 days early)
📅
56.0 days Total Age
⏱️
53.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
66.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00510928
6007931490
Closed
29C SYS-GC-7890A Contract ends 02/28/2026 repair included PM G3440AR US10739020 Certified Pre-Owned 7890A+ GC System G4567A CN17470028 7650 ALS
Priority
High
Origin
Web
Reason
New Case
Contact
Shirley Li
Owner
Leona Coonrod
Created
Jul 16, 2025
Work Orders from this Case (1)
WO-01292282 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jul 16, 2025 • Closed: Oct 2, 2025
Completed with significant delays
Invoiced • 231 days old
🚨
Primary Delay 53.9 days stuck in "Scheduled"
⏱️
Total Delay 66.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
53.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
12.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

18 July 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 91 miles. Zone 2

🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
29C SYS-GC-7890A Contract ends 02/28/2026 repair included PM G3440AR US10739020 Certified Pre-Owned 7890A+ GC System G4567A CN17470028 7650 ALS
📄 Description
Refurbished 7890A Gas Chromatograph
📞 Call Description
OCT 2025 GC PM

Timeline

📞
▶
4 Case Linked Jul 16, 11:03 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01292282
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jul 18, 12:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-10-02T11:00:00.000+0000
🚨 54.0 business days
🔧
Status: Tech On Site by Larry Alberty Oct 2, 10:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 75d 22h
⏱️
▶
2 8x Labor Added Oct 2, 5:44 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 13m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 3, 3:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 49m
🚨 13.0 business days
📨
▶
2 Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:21 PM
Invoice Number: SM-244382

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 53.9 business days (threshold: 2.0 business days)
Exceeded by 51.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 12.5 business days (threshold: 1.0 business days)
Exceeded by 11.5 business days

🔗 Related Artifacts

📞
Case 00510928
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Oct 2, 7:00 AM
Created
Jul 16, 11:04 AM
Invoice #
SM-244382

Work Details (8)

Name Type Status Qty Amount Date
WL-02958067 Labor Open 2 $0.00 Oct 2, 5:44 PM
WL-02958068 Labor Open 4 $285.00 Oct 2, 5:44 PM
WL-02958069 Labor Open 2 $0.00 Oct 2, 5:44 PM
WL-02958070 Travel Open 90 $359.00 Oct 2, 5:44 PM
WL-02958071 Travel Open 90 $0.00 Oct 2, 5:44 PM
WL-02958072 Parts Open 1 $0.00 Oct 2, 5:44 PM
WL-02958073 Parts Open 1 $0.00 Oct 2, 5:44 PM
WL-02958074 Parts Open 1 $0.00 Oct 2, 5:44 PM

Details