8/26/2025 CRamen spoke to Christian Staples and scheduled for Friday 9/5/2025 between 9-11am.
8/22/2025 CRamen Logged email requesting Thursday 9/4/2025 with an arrival window between 9-11am. Placeholder set
🔧Work Performed
Annual Inspection
Completed annual operational and functional checks on 35 units
🔍Technician Findings
Completed annual operational and functional checks on 35 units
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
32 Pcs
https://www.ebiotrack.com/inspection.php?iid=28774
📋
Inbound from +18433272820
Completed Aug 26, 2025
8/26/2025 CRamen spoke to Christian Staples and scheduled for Friday 9/5/2025 between 9-11am.
📧
Email: EMSAR Request for service at Centerwell - Regency Centre (Email to schedule service)
Completed Aug 22, 2025
To: cstaples3@humana.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Centerwell - Regency Centre (Email to schedule service)
Body:
Hi Christian Staples,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Annual Equipment Electrical Safety Test And Calibration Service
32 Pcs
Here’s the location information we have on file:
Location:
Centerwell - Regency Centre
171 W. Lowery Lane
Lexington, KY 40503
Contact:
Christi
📅
WO-01292287 - Inspection - Lexington - Centerwell - Regency Centre
Sep 5, 2025 9:00am – 3:00pm
Work Order: WO-01292287
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - Regency Centre
Address: 171 W. Lowery Lane, Lexington, KY 40503
Manufacturer:
Model #:
Serial #:
Contact Name: Christian Staples
Contact Phone: 8433272820
Contact Email: cstaples3@humana.com
Due Dat
Timeline
📞
Case Linked Jul 16, 7:00 AM
Case Number:00510855
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jul 16, 11:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jul 16, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 50m
🚨30.0 business days
🗓️
▶
2
Status: Scheduled Aug 26, 1:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-09-05T13:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Vincent NyathiSep 5, 10:34 AM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 21h
⏳1.1 business days
⏱️
▶
2
5x Labor Added Sep 8, 12:27 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2d 13h, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 9, 1:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Sep 10, 7:38 PM
Invoice Number:SM-240398
Bottlenecks
Assigned
Duration: 29.5 business days (threshold: 4.0 business hours)
Exceeded by 29.0 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)