Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01292513 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Foster Poultry Farms — 14519 Collier Rd, Delhi CA, 95315

Jul 17, 2025 → Sep 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (8 biz days early)
Active: 44 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Jul 17 → Jul 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 17 → Jul 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 17 → Jul 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Jul 18 → Sep 18, 2025
43 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 44 of ? biz days used
Created: Jul 17, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 17 → Jul 17 Created ▶ Running 0 0
Jul 17 → Jul 17 Ready for Scheduling ▶ Running 0 0
Jul 17 → Jul 18 Assigned ▶ Running 1 1
Jul 18 → Sep 18 Scheduled ▶ Running 43 44
Sep 18 → Sep 18 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 45.9d
Field Work 0.0d
Billing 12.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
45.9 days
Over SLA
Field Work
0.0 days
Billing
12.8 days
Over SLA
Created: Jul 17, 2025 Due: Sep 30, 2025 Completed: Sep 18, 2025 (12 days early)
📅
45.0 days Total Age
⏱️
43.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
54.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00511311
6007904556
Closed
28R SYS-GC-7890 Contract ends 06/12/2026 repair included PM G4513A CN17030147 7693A Autoinjector G3440B CN17123165 Agilent 7890B Series GC Custom
Priority
High
Origin
Web
Reason
New Case
Contact
Mannu Chaudhry
Owner
Leona Coonrod
Created
Jul 17, 2025
Work Orders from this Case (1)
WO-01292513 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jul 17, 2025 • Closed: Sep 18, 2025
Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay 43.9 days stuck in "Scheduled"
⏱️
Total Delay 54.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
43.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

18 July 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 89 miles. Zone 2

🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
28R SYS-GC-7890 Contract ends 06/12/2026 repair included PM G4513A CN17030147 7693A Autoinjector G3440B CN17123165 Agilent 7890B Series GC Custom
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
SEP 2025 GC PM

Timeline

📞
▶
4 Case Linked Jul 17, 9:41 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01292513
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jul 18, 12:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-09-18T10:00:00.000+0000
🚨 43.0 business days
🔩
2x Parts Added Sep 17, 7:31 PM
Type: Parts
Status: Open
Qty: 1
🔧
▶
2 Status: Tech On Site Sep 18, 5:02 PM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 95
⏱️
▶
3 3x Labor Added Sep 18, 5:09 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Sep 19, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 10m
🚨 12.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 6, 6:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 2h
💰
Status: Invoiced by Hannah Shaw Oct 7, 1:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 47m
🧾
Invoice Created Oct 7, 3:32 PM
Invoice Number: SM-243053

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 43.9 business days (threshold: 2.0 business days)
Exceeded by 41.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00511311
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Sep 18, 6:00 AM
Created
Jul 17, 9:41 AM
Invoice #
SM-243053

Work Details (7)

Name Type Status Qty Amount Date
WL-02939579 Parts Open 1 $0.00 Sep 17, 7:31 PM
WL-02939580 Parts Open 1 $0.00 Sep 17, 7:31 PM
WL-02941250 Travel Open 95 $359.00 Sep 18, 5:05 PM
WL-02941251 Travel Open 95 $0.00 Sep 18, 5:05 PM
WL-02941253 Labor Open 2 $0.00 Sep 18, 5:09 PM
WL-02941254 Labor Open 2 $0.00 Sep 18, 5:09 PM
WL-02941255 Labor Open 2 $285.00 Sep 18, 5:09 PM

Details