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WO-01292728 ↗ ServiceMax

CareATC • Inspection • PSM

📍 CareATC - OKC South Walker — 8100 S Walker Ave, #220, Oklahoma City OK, 73139

Jul 18, 2025 → Sep 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (24 biz days late)
Active: 34 biz days
🕐 Clock stopped: Tech Off Site (Sep 5, 2025)
▶ Clock Running
Status: Created
Jul 18 → Jul 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 18 → Jul 21, 2025
1 business day (counted)
Running total: 1 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Jul 21 → Aug 11, 2025
15 business days (counted)
Running total: 16 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Aug 11 → Sep 5, 2025
18 business days (counted)
Running total: 34 of ? biz days used
Created: Jul 18, 2025 Tech Off Site: Sep 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 18 → Jul 18 Created ▶ Running 0 0
Jul 18 → Jul 21 Ready for Scheduling ▶ Running 1 1
Jul 21 → Aug 11 Assigned ▶ Running 15 16
Aug 11 → Sep 5 Scheduled ▶ Running 18 34
Dispatch 0.0d
Coordinators 36.6d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.6 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Jul 18, 2025 Due: Sep 30, 2025 Completed: Sep 5, 2025 (25 days early)
📅
35.0 days Total Age
⏱️
18.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
34.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00511537
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service Equip: 0 (initial inspection) https://www.ebiotrack.com/inspection.php?iid=28805 Inspection Flag: This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
John Rolston
Created
Jul 17, 2025
Work Orders from this Case (1)
WO-01292728 (current) Invoiced
Inspection • Zachary Stieben
Created: Jul 18, 2025 • Closed: Sep 5, 2025
Completed with significant delays
Invoiced • 229 days old
🚨
Primary Delay 18.6 days stuck in "Scheduled"
⏱️
Total Delay 34.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
16.0d / 0.5d SLA
Scheduled
18.6d / 2.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/11 KKelch scheduled per logged email from Mayra

8/11 KKelch sent purchasing support an email for scheduling

8/6/2025 Sramen - found that the location was linked to the incorrect district and was not populating on the ASC dashboard. District is updated now.


7/31 KHardison, received email from case 00515231 :This new clinic will be open and go live 9/2/2025, calibration can be scheduled any time after 9/2. Updated due date to 9/30.

🔧 Work Performed
Inspected 5 pieces of equipment. Completed ebiotrack inspection report.
🔍 Technician Findings
9/5/2025 Zachary Stieben arrived on site. Found 5 pieces of equipment to be inspected.
⚠️ Problem Description
Initial Annual Inspection Service Equip: 0 (initial inspection) https://www.ebiotrack.com/inspection.php?iid=28805 Inspection Flag: This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s)

Timeline

📞
Case Linked Jul 17, 4:06 PM
Case Number: 00511537
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Jul 18, 8:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Jul 21, 10:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 2h
🚨 16.0 business days
🗓️
2 Status: Scheduled Aug 11, 3:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-05T14:00:00.000+0000
🚨 19.0 business days
🚗
Status: Tech Off Site by Zachary Stieben Sep 5, 9:01 AM
From: Scheduled
To: Tech Off Site
Duration in Previous: 24d 17h
✔️
Status: Completed by Zachary Stieben Sep 5, 10:11 AM
From: Tech Off Site
To: Completed
Duration in Previous: 1h 9m
🚗
3 2x Travel Added Sep 5, 2:42 PM
2x Travel Added → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3.75, 1.1666666666667, 3.8333333333333
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 4h 33m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 9, 11:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 21h
📨
2 Status: Invoice Pending Sep 9, 12:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Sep 10, 7:38 PM
Invoice Number: SM-240376

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 18.6 business days (threshold: 2.0 business days)
Exceeded by 16.6 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00511537
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Zachary Stieben
Scheduled
Sep 5, 10:00 AM
Created
Jul 18, 8:11 AM
Invoice #
SM-240376

Work Details (5)

Name Type Status Qty Amount Date
WL-02926825 Travel Open 206 - Sep 5, 2:42 PM
WL-02926826 Travel Open 206 - Sep 5, 2:42 PM
WL-02926828 Labor Open 3.75 $0.00 Sep 5, 2:44 PM
WL-02926829 Labor Open 1.1666666666667 $1,063.00 Sep 5, 2:44 PM
WL-02926830 Labor Open 3.8333333333333 $0.00 Sep 5, 2:44 PM

Details