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← WO Overview

WO-01292937 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Conway — 1316 3rd Ave, Conway SC, 29526

Jul 21, 2025 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (36 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
▶ Clock Running
Status: Created
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 21 → Jul 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
37d
▶ Clock Running
Status: Assigned
Jul 24 → Sep 16, 2025
37 business days (counted)
Running total: 40 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 23, 2025
5 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jul 21, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 21 → Jul 21 Created ▶ Running 0 0
Jul 21 → Jul 24 Ready for Scheduling ▶ Running 3 3
Jul 24 → Sep 16 Assigned ▶ Running 37 40
Sep 16 → Sep 23 Scheduled ▶ Running 5 45
Sep 23 → Sep 23 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 47.4d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.4 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Jul 21, 2025 Due: Sep 30, 2025 Completed: Sep 23, 2025 (7 days early)
📅
46.0 days Total Age
⏱️
37.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00511964
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 91 pcs https://www.ebiotrack.com/inspection.php?iid=28841
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chrystal Spivey
Owner
Jessica Sells
Created
Jul 20, 2025
Work Orders from this Case (1)
WO-01292937 (current) Invoiced
Inspection • Christopher Morning
Created: Jul 21, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 37.4 days stuck in "Assigned"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
37.4d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/16 MOwens Sent an email to Chrystal to schedule the inspection visit for Tues 9/23 from 9-5.

9/4 MOwens Called and spoke to Chrystal Spivey. She said any day during the week works to schedule the inspection visit. I will email her a confirmation for the schedule date during Sept.

🔧 Work Performed
9-23-25 CTM - Performed Annual Inspection on all medical equipment located . Total of 63 pieces of equipment inspected . ALL PASS . Notified POC Chrystal Spivey of Inspection findings and completion.
🔍 Technician Findings
9-23-25 CTM - Perform Annual Inspection on all medical equipment located. Notify POC Chrystal Spivey of findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 91 pcs https://www.ebiotrack.com/inspection.php?iid=28841

Timeline

📞
Case Linked Jul 20, 7:00 AM
Case Number: 00511964
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jul 21, 9:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 24, 4:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 7h
🚨 37.9 business days
👷
Technician Assigned by Melissa Owens Sep 16, 10:43 AM
Technician: Christopher Morning
🗓️
▶
2 Status: Scheduled Sep 16, 10:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-23T13:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Sep 17, 10:36 AM
Scheduled For: 2025-09-23T14:00:00.000+0000
⚠️ 5.0 business days
⏱️
2x Labor Added Sep 23, 10:54 AM
Type: Labor, Travel
Status: Open
Qty: 3.5, 161
🔧
Status: Tech On Site by Christopher Morning Sep 23, 11:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
▶
2 Labor Added Sep 23, 1:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 2h 30m
⏱️
▶
2 2x Labor Added Sep 23, 2:18 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 47m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 24, 4:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Sep 26, 1:58 PM
Invoice Number: SM-241910

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 37.4 business days (threshold: 4.0 business hours)
Exceeded by 36.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

📞
Case 00511964
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Sep 23, 10:00 AM
Created
Jul 21, 9:31 AM
Invoice #
SM-241910

Work Details (5)

Name Type Status Qty Amount Date
WL-02945703 Labor Open 3.5 $0.00 Sep 23, 10:54 AM
WL-02945704 Travel Open 161 - Sep 23, 10:54 AM
WL-02945959 Labor Open 3 $855.00 Sep 23, 1:31 PM
WL-02946000 Labor Open 0.75 $0.00 Sep 23, 2:18 PM
WL-02946001 Travel Open 15 - Sep 23, 2:18 PM

Details