Primary Delay42.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay51.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.0d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/19/25 AJinerson - Received email back from POC Deedra confirming tech visit for 10/1 with eta between 8am-10am.
Asking Deedra if any special req/instructions/clearance needed as well.
9/17/25 AJinerson - No phone number listed. Sent email to POC Constance offering tech visit on Weds. 10/1. Nearest tech is 3 hours 1 way, and this is the soonest week we have tech to travel to cover this area for remaining HCP inspections.
🔧Work Performed
10/1 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY - COMPLETED ANNUAL INSPECTION SERVICE OF 22 DEVICES (20 PASS - 2 FAIL) - VERIFIED ALL EQUIPMENT HAD BEEN INSPECTED - ADVISED CUSTOMER OF EQUIPMENT STATUS AND ARCHIVED ANY OLD/MISSING DEVICES - RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
10/1 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
20 pieces
https://www.ebiotrack.com/inspection.php?iid=28835
📧
Email:RE: EMSAR Service Request - Yescare -Birmingham Work Release 94003 - 1216 25th Street North Birmingham, AL 35234 - WO-01292952
Completed Sep 19, 2025
From: abby.jinerson@emsar.com
To: Deedra.Green@yescarecorp.com, Constance.Talley@yescarecorp.com
Good morning, Deedra,
We have our technician, Dylan Ingraham, scheduled to visit on Wednesday, 10/1 with estimated arrival between 8:00 a.m. – 10:00 a.m. Thank you for confirming.
Please let us know if you need any further information on our end for clearance purposes, or if there are any special arrival instructions or requirements that we should provide our technician with. Than
📧
Email:Re: EMSAR Service Request - Yescare -Birmingham Work Release 94003 - 1216 25th Street North Birmingham, AL 35234 - WO-01292952
Completed Sep 19, 2025
From: Deedra.Green@yescarecorp.com
To: Constance.Talley@yescarecorp.com, abby.jinerson@emsar.com
This is the first time you received an email from this sender (Deedra.Green@yescarecorp.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Good morning,
This date is good. I have notified the warden and captain as well.
📧
Email:EMSAR Service Request - Yescare -Birmingham Work Release 94003 - 1216 25th Street North Birmingham, AL 35234 - WO-01292952
Completed Sep 17, 2025
From: abby.jinerson@emsar.com
To: constance.talley@yescarecorp.com
Good morning, Constance,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Yescare -Birmingham Work Release 94003 location at 1216 25th Street North Birmingham, AL 35234.
We currently have our technician available to visit on Wednesday, 10/1 with estimated arrival time between 8:00 a.m. – 10:00 a.m.
Please let us know if this date/timeframe w
Work Order: WO-01292952
Account: YesCare
Customer Case Number:
Location: Yescare -Birmingham Work Release 94003
Address: 1216 25th Street North, Birmingham, AL 35234
Manufacturer:
Model #:
Serial #:
Contact Name: Constance Talley
Contact Phone:
Contact Email: constance.talley@yescarecorp.com
D
Timeline
📞
Case Linked Jul 20, 1:00 AM
Case Number:00511957
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jul 21, 9:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
🚨42.0 business days
👷
▶
2
Technician Assigned Sep 17, 1:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:58d 4h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Sep 19, 11:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-10-01T13:00:00.000+0000
⏳4.0 business days
💵
Expenses Added Sep 24, 3:55 PM
Type:Expenses
Status:Open
Qty:1
📅
Dispatch Scheduled by Abby JinersonSep 25, 11:27 AM
Scheduled For:2025-10-01T14:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Dylan IngrahamOct 1, 10:55 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 23h
✔️
Status: Completed by Dylan IngrahamOct 1, 11:27 PM
From:Tech On Site
To:Completed
Duration in Previous:12h 32m
⏱️
3x Labor Added Oct 1, 11:44 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1.75, 6
🏁
Status: Closed by Dylan IngrahamOct 1, 11:53 PM
From:Completed
To:Closed
Duration in Previous:25m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonOct 3, 4:37 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 16h, 0m
⏳1.9 business days
🧾
Invoice Created Oct 6, 2:15 PM
Invoice Number:SM-242924
Bottlenecks
Ready for Scheduling
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)