Primary Delay32.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay36.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/3/25 AJinerson - Received email back from POC Holly confirming tech visit for Thursday, 9/11 with eta between 8am-10am.
9/3/25 AJinerson - No phone number listed. Sent email to POC Holly offering tech visit on Thursday, 9/11 with eta between 8am-10am.
🔧Work Performed
09/11/25 EBar.
I have completed the inspection of the medical equipment. All existing equipment was inspected and reviewed. New equipment was added. Any equipment that was not found on site was documented and filed.
🔍Technician Findings
09/11/25 EBar.
This location has been scheduled for the annual inspection of biomedical equipment. New units must be added to the EBT system.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equip: 20
https://www.ebiotrack.com/inspection.php?iid=28847
📧
Email:RE: [EXTERNAL EMAIL] EMSAR Service Request - Premise Neptune Health and Wellness - 1600 Hwy 229 Tallassee, AL 36078 - WO-01292959
Completed Sep 3, 2025
From: abby.jinerson@emsar.com
To: Holly.Suella@PremiseHealth.com
Hi Holly,
We have our technician, Elkin, scheduled to visit on Thursday, 9/11. Estimated arrival time will be between 8:00 a.m. – 10:00 a.m.
Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com<mailto:abby.jinerson@emsar.com>
www.emsar.com<http://www.emsar.com/>
[cid:image001.png@01DC1CC6.92524600]
The information in this e-mail is confidential and ma
📧
Email:Re: [EXTERNAL EMAIL] EMSAR Service Request - Premise Neptune Health and Wellness - 1600 Hwy 229 Tallassee, AL 36078 - WO-01292959
Completed Sep 3, 2025
From: Holly.Suella@PremiseHealth.com
To: abby.jinerson@emsar.com
Good morning.
I will be here all that day, so 9/11 is a good day.
Holly Suella RN/HCM
On-Site Health Center Manager
Neptune Health Center
1600 HWY 229
Tallassee, AL 36078
Premise Health
Phone: (334)283-7230
Fax: (334)283-7463
premisehealth.com
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Wednesday, September 3, 2025 11:14 AM
To: Holly Suella <Holly.Suella@PremiseHealth.com>
Subject: [EXTER
📧
Email: EMSAR Service Request - Premise Neptune Health and Wellness - 1600 Hwy 229 Tallassee, AL 36078 - WO-01292959
Completed Sep 3, 2025
To: holly.suella@premisehealth.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Premise Neptune Health and Wellness - 1600 Hwy 229 Tallassee, AL 36078 - WO-01292959
Body:
Good morning, Holly,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Premise - Neptune Health and Wellness location at 1600 Hwy 229 Tallassee, AL 36078.
We currently have our technician available to visit on
📅
WO-01292959 - Inspection - Tallassee - Premise - Neptune Health and Wellness
Sep 11, 2025 9:00am – 11:30am
Work Order: WO-01292959
Account: Premise Health
Customer Case Number:
Location: Premise - Neptune Health and Wellness
Address: 1600 Hwy 229, Tallassee, AL 36078
Manufacturer:
Model #:
Serial #:
Contact Name: Holly Suella
Contact Phone:
Contact Email: holly.suella@premisehealth.com
Due Date: 9/3
Timeline
📞
Case Linked Jul 21, 7:00 AM
Case Number:00512006
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jul 21, 10:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨32.0 business days
👷
▶
2
Technician Assigned Sep 3, 12:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:44d 2h
🗓️
▶
2
Status: Scheduled Sep 3, 12:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-11T13:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Elkin BarahonaSep 11, 8:06 AM