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WO-01292971 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Inspection • PSM

📍 ADCS – 459 - WARRENTON — 419 Holiday Court, Ste 10, Warrenton VA, 20186

Jul 21, 2025 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (36 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
▶ Clock Running
Status: Created
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 21 → Jul 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Jul 24 → Sep 12, 2025
35 business days (counted)
Running total: 38 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 23, 2025
7 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jul 21, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 21 → Jul 21 Created ▶ Running 0 0
Jul 21 → Jul 24 Ready for Scheduling ▶ Running 3 3
Jul 24 → Sep 12 Assigned ▶ Running 35 38
Sep 12 → Sep 23 Scheduled ▶ Running 7 45
Sep 23 → Sep 23 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 47.4d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.4 days
Over SLA
Field Work
1.3 days
Billing
0.0 days
Created: Jul 21, 2025 Due: Sep 30, 2025 Completed: Sep 24, 2025 (6 days early)
📅
46.4 days Total Age
⏱️
35.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00512008
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 26 pieces https://www.ebiotrack.com/inspection.php?iid=28854
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jody Stevens
Owner
Sherry Reich
Created
Jul 21, 2025
Work Orders from this Case (1)
WO-01292971 (current) Invoiced
Inspection • Michael Harris
Created: Jul 21, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 35.4 days stuck in "Assigned"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
35.4d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15 MOwens Fatoumata email back requesting a Tues instead. Replied back scheduling the visit fro 9/23 instead of 9/22.

9/12 MOwens Sent a reply back to Fatoumata to schedule the inspection visit for Mon. 9/22 with arrival between 11-11:30am.

9/10 MOwens Fatoumata replied back that any day but Wednesday will work.

We are open from 7:30 to 4:30.

9/8 MOwens Sent an email to Jody Stevens/ Fatoumata asking for good dates to schedule the inspection visit during Sept.

🔧 Work Performed
26 pieces of equipment were tested
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 26 pieces https://www.ebiotrack.com/inspection.php?iid=28854

Timeline

📞
Case Linked Jul 21, 7:00 AM
Case Number: 00512008
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 21, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 24, 4:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 6h
🚨 35.9 business days
🗓️
▶
2 Status: Scheduled Sep 12, 9:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-22T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 15, 9:14 AM
Scheduled For: 2025-09-23T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Michael Harris Sep 23, 1:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 3h
✔️
▶
2 Status: Completed Sep 23, 4:00 PM
Status: Completed → 7x Labor Added
⏱️
7x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 3.0333333333333, 140
🔩
▶
2 2x Parts Added Sep 23, 11:34 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Michael Harris
From: Completed
To: Closed
Duration in Previous: 7h 34m
📄
▶
2 Status: Ready to Bill Sep 24, 2:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 28, 10:21 PM
Invoice Number: SM-241885

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 35.4 business days (threshold: 4.0 business hours)
Exceeded by 34.9 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00512008
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Harris
Scheduled
Sep 23, 11:00 AM
Created
Jul 21, 10:23 AM
Invoice #
SM-241885

Work Details (9)

Name Type Status Qty Amount Date
WL-02946206 Labor Open 3.0333333333333 $0.00 Sep 23, 4:05 PM
WL-02946207 Labor Open 3 $3,100.00 Sep 23, 4:05 PM
WL-02946208 Travel Open 140 - Sep 23, 4:05 PM
WL-02946209 Travel Open 140 - Sep 23, 4:05 PM
WL-02946210 Expenses Open 1 $0.00 Sep 23, 4:05 PM
WL-02946211 Expenses Open 1 $0.00 Sep 23, 4:05 PM
WL-02946212 Expenses Open 1 $0.00 Sep 23, 4:05 PM
WL-02946996 Parts Open 1 $261.01 Sep 23, 11:34 PM
WL-02946997 Labor Open 3.5166666666667 $0.00 Sep 23, 11:34 PM

Details