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← WO Overview

WO-01292982 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Pharr Ride Rd. — 920 W Interstate Hwy 2, San Juan TX, 78589

Jul 21, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (39 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jul 21 → Jul 28, 2025
5 business days (counted)
Running total: 5 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Jul 28 → Sep 25, 2025
42 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 48 of ? biz days used
Created: Jul 21, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 21 → Jul 21 Created ▶ Running 0 0
Jul 21 → Jul 21 Ready for Scheduling ▶ Running 0 0
Jul 21 → Jul 28 Assigned ▶ Running 5 5
Jul 28 → Sep 25 Scheduled ▶ Running 42 47
Sep 25 → Sep 26 Tech On Site ▶ Running 1 48
Dispatch 0.0d
Coordinators 49.0d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.0 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Jul 21, 2025 Due: Sep 30, 2025 Completed: Sep 26, 2025 (4 days early)
📅
48.5 days Total Age
⏱️
43.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00512013
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equip: 30 https://www.ebiotrack.com/inspection.php?iid=28852 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Denice Mata
Owner
John Rolston
Created
Jul 21, 2025
Work Orders from this Case (1)
WO-01292982 (current) Invoiced
Inspection • Anthony Wirth
Created: Jul 21, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 43.0 days stuck in "Scheduled"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
43.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10 KKelch called Denice to possibly reschedule for 9/17 between 12 and 1 pm as work is slow in the FSE's area. Left info. 

7/28 KKelch called Denice to schedule for 9/25 between 12 and 1 pm. Customer confirmed. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
found no issues
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equip: 30 https://www.ebiotrack.com/inspection.php?iid=28852 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.

Timeline

📞
Case Linked Jul 21, 7:00 AM
Case Number: 00512013
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jul 21, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jul 21, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⚠️ 6.0 business days
🗓️
2 Status: Scheduled Jul 28, 11:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-25T17:00:00.000+0000
🚨 43.0 business days
🔧
Status: Tech On Site by Anthony Wirth Sep 25, 6:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 59d 7h
⏱️
2x Labor Added Sep 25, 7:24 PM
Type: Labor
Status: Open
Qty: 5, 3
⏱️
2 2x Labor Added Sep 25, 11:35 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 18m, 0m
2.0 business days
📄
2 Status: Ready to Bill Sep 29, 10:05 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🚨 29.0 business days
🧾
Invoice Created Nov 7, 9:40 AM
Invoice Number: SM-242274

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00512013
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Sep 25, 1:00 PM
Created
Jul 21, 10:42 AM
Invoice #
SM-242274

Work Details (4)

Name Type Status Qty Amount Date
WL-02949830 Labor Open 5 $0.00 Sep 25, 7:24 PM
WL-02949831 Labor Open 3 $855.00 Sep 25, 7:24 PM
WL-02950281 Labor Open 4.5666666666667 $0.00 Sep 25, 11:35 PM
WL-02950282 Expenses Open 1 $0.00 Sep 25, 11:36 PM

Details