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WO-01293008 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Mission Pharmacal Company — 38505 Interstate 10 W, Boerne TX, 78006

Jul 21, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (9 biz days early)
Active: 41 biz days
🕐 Clock stopped: Tech Off Site (Sep 17, 2025)
▶ Clock Running
Status: Created
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 21 → Jul 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Jul 21 → Aug 13, 2025
17 business days (counted)
Running total: 17 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Aug 13 → Sep 17, 2025
24 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 41 of ? biz days used
Created: Jul 21, 2025 Tech Off Site: Sep 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 21 → Jul 21 Created ▶ Running 0 0
Jul 21 → Jul 21 Ready for Scheduling ▶ Running 0 0
Jul 21 → Aug 13 Assigned ▶ Running 17 17
Aug 13 → Sep 17 Scheduled ▶ Running 24 41
Sep 17 → Sep 17 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 42.0d
Field Work 0.7d
Billing 14.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
42.0 days
Over SLA
Field Work
0.7 days
Billing
14.7 days
Over SLA
Created: Jul 21, 2025 Due: Sep 30, 2025 Completed: Sep 17, 2025 (13 days early)
📅
42.0 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
52.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00512164
6007834016
Closed
28R SYS-GC-8890-E Contract ends 06/14/2026 repair included PM G4557A US23130003 7697A Headspace Sampler, 111 Vial G3540A US2317A032 Agilent 8890 GC System Custom G4560A HT23013003 7697A Upgrade from 12 to 111 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Ruben Aparicio
Owner
Leona Coonrod
Created
Jul 21, 2025
Work Orders from this Case (1)
WO-01293008 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Jul 21, 2025 • Closed: Sep 17, 2025
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
13.5d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 24 miles. Zone 1
🔧 Work Performed
Performed GC and HS maintenance per respective PM checklists. On GC, replaced inlet liner, septum, gold seal + washer, and split vent trap cartridge. For the FID, replaced rubber gasket, ceramic insulators, igniter glow plug, and jet. On HS, replaced fused silica transfer line with ProSteel, transfer line nut, sample probe, and sample loop. All diagnostic tests passed.
⚠️ Problem Description
28R SYS-GC-8890-E Contract ends 06/14/2026 repair included PM G4557A US23130003 7697A Headspace Sampler, 111 Vial G3540A US2317A032 Agilent 8890 GC System Custom G4560A HT23013003 7697A Upgrade from 12 to 111 Vial
📄 Description
Agilent - 8890 GC System Custom
📞 Call Description
SEP 2025 GC PM

Timeline

📞
▶
4 Case Linked Jul 21, 11:56 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01293008
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0h8Y00000JjDuFQAV, Jose Gutierrez
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Aug 12, 8:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2025-09-17T14:00:00.000+0000
🚨 25.5 business days
🔧
Status: Tech On Site by Jose Gutierrez Sep 17, 10:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 13h
🚗
Status: Tech Off Site by Jose Gutierrez Sep 17, 12:51 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 35m
⏱️
▶
3 5x Labor Added Sep 17, 3:29 PM
5x Labor Added → 4x Parts Added → Status: Completed
🔩
4x Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Jose Gutierrez
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2h 41m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 17, 3:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 26m
🚨 14.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 6, 6:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 2h
💰
Status: Invoiced by Hannah Shaw Oct 7, 1:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 47m
🧾
Invoice Created Oct 7, 3:32 PM
Invoice Number: SM-243053

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Ready to Bill
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days

🔗 Related Artifacts

📞
Case 00512164
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Sep 17, 10:00 AM
Created
Jul 21, 11:57 AM
Invoice #
SM-243053

Work Details (9)

Name Type Status Qty Amount Date
WL-02938997 Labor Open 0.5 $0.00 Sep 17, 3:29 PM
WL-02938998 Labor Open 2.5 $456.00 Sep 17, 3:29 PM
WL-02938999 Labor Open 0.5 $0.00 Sep 17, 3:29 PM
WL-02939001 Travel Open 30 $180.00 Sep 17, 3:30 PM
WL-02939002 Travel Open 30 $0.00 Sep 17, 3:30 PM
WL-02939006 Parts Open 1 $0.00 Sep 17, 3:31 PM
WL-02939007 Parts Open 1 $0.00 Sep 17, 3:31 PM
WL-02939008 Parts Open 1 $0.00 Sep 17, 3:31 PM
WL-02939009 Parts Open 1 $0.00 Sep 17, 3:31 PM

Details