9.25.25 Hshaw - moved WO to BR, waiting for mService to close. TBA $644.00
09/24 Google map was used to calculate zone. Waiting for customer and taking me to other building, where R&D is located,(~45 in)MD
Please assign to Maria Davis ARP to site is 77 miles. Zone 2
🔧Work Performed
09/24/2025 GC Channels A & B PM completed per Agilent. All tests passed. Customer installed a column and ran Sample using PAL sampler, using HS mode. Ran was as expected.
⚠️Problem Description
28C
SYS-GC-8890-M
Contract ends 03/31/2026 repair included
PM
G3540A
US2038A006 Agilent 8890 GC System Custom
📄Description
Agilent - 8890 GC System Custom
📞Call Description
SEP 2025 GC PM
Sep 29, 2025 4:33pm
@Maria Davis please re-visit mService to see if you're able to close it.
📅
WO-01293027 - Preventive Maintenance - Agilent 8890 GC System - Fort Worth - Sovereign Pharmaceuticals Inc
Sep 24, 2025 11:00am – 2:00pm
Work Order: WO-01293027
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007806547
Location: Sovereign Pharmaceuticals Inc
Address: 7590 Sand St, Fort Worth, TX 76118
Manufacturer: Agilent
Model #: Agilent 8890 GC System
Serial #: US2038A006
Contact Name: Larry Riggins
Contact Phone: 817-8
Timeline
📞
Case Linked Jul 21, 1:17 PM
Case Number:00512201
Subject:6007806547
Status:Closed
📋
▶
3
Work Order Created Jul 21, 1:43 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:1m, 0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨28.0 business days
🗓️
▶
2
Status: Scheduled Aug 27, 1:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-09-24T15:00:00.000+0000
🚨20.0 business days
🔧
▶
2
Status: Tech On Site Sep 24, 9:19 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:3, 4
🔩
10x Parts Added Sep 24, 10:14 PM
Type:Parts, Travel
Status:Open
Qty:1, 76, 77
✔️
▶
2
Status: Completed Sep 24, 10:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:4m
💵
Status: Billing Review by Hannah ShawSep 25, 3:18 PM
From:Closed
To:Billing Review
Duration in Previous:16h 48m
⏳4.0 business days
📄
Status: Ready to Bill by Hannah ShawSep 30, 3:50 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:5d 0h
⚠️5.0 business days
📨
Status: Invoice Pending by Hannah ShawOct 6, 6:06 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 2h
💰
Status: Invoiced by Hannah ShawOct 7, 1:54 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:19h 47m
🧾
Invoice Created Oct 7, 3:32 PM
Invoice Number:SM-243053
Bottlenecks
Assigned
Duration: 27.8 business days (threshold: 4.0 business hours)
Exceeded by 27.3 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Billing Review
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)