Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293173 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Inspection • PSM

📍 ADCS - 457 - ASHBURN — 45155 Research Place, Ste 140, Ashburn VA, 20147

Jul 22, 2025 → Sep 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (30 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
▶ Clock Running
Status: Created
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 22 → Jul 24, 2025
2 business days (counted)
Running total: 2 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Jul 24 → Sep 12, 2025
35 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 38 of ? biz days used
Created: Jul 22, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 22 → Jul 22 Created ▶ Running 0 0
Jul 22 → Jul 24 Ready for Scheduling ▶ Running 2 2
Jul 24 → Sep 12 Assigned ▶ Running 35 37
Sep 12 → Sep 15 Scheduled ▶ Running 1 38
Sep 15 → Sep 15 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 40.4d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.4 days
Over SLA
Field Work
1.4 days
Created: Jul 22, 2025 Due: Sep 30, 2025 Completed: Sep 16, 2025 (14 days early)
📅
39.3 days Total Age
⏱️
35.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
37.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00512415
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pcs https://www.ebiotrack.com/inspection.php?iid=28890
Priority
Standard
Origin
Email
Reason
New Case
Contact
Fatoumata Stanton
Owner
Jessica Sells
Created
Jul 22, 2025
Work Orders from this Case (1)
WO-01293173 (current) Invoiced
Inspection • Michael Harris
Created: Jul 22, 2025 • Closed: Sep 15, 2025
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 35.4 days stuck in "Assigned"
⏱️
Total Delay 37.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
35.4d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/12 MOwens Sent email back to Fatoumata to schedule this location for Mon. 9/15 with arrival around 11am

9/10 MOwens Fatoumata replied back that any Monday or Wednesday will work here.

9/8 MOwens Sent an email to Fatoumata about good dates to schedule the inspection visit.

🔧 Work Performed
50 pieces of equipment Electrical Safety Test And Calibrated.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pcs https://www.ebiotrack.com/inspection.php?iid=28890

Timeline

📞
Case Linked Jul 22, 7:01 AM
Case Number: 00512415
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 22, 9:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jul 24, 4:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 7h
🚨 35.9 business days
🗓️
▶
2 Status: Scheduled Sep 12, 9:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-15T15:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Michael Harris Sep 15, 11:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 1h
✔️
Status: Completed by Michael Harris Sep 15, 3:33 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 55m
⏱️
2x Labor Added Sep 15, 10:29 PM
Type: Labor
Status: Open
Qty: 2.6, 4.0333333333333
🔩
▶
2 5x Parts Added Sep 15, 10:37 PM
5x Parts Added → Status: Closed
🏁
Status: Closed by Michael Harris
From: Completed
To: Closed
Duration in Previous: 7h 5m
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Sep 17, 9:54 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 11h, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 22, 4:22 PM
Invoice Number: SM-241162

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 35.4 business days (threshold: 4.0 business hours)
Exceeded by 34.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00512415
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Harris
Scheduled
Sep 15, 11:00 AM
Created
Jul 22, 9:41 AM
Invoice #
SM-241162

Work Details (7)

Name Type Status Qty Amount Date
WL-02936824 Labor Open 2.6 $0.00 Sep 15, 10:29 PM
WL-02936825 Labor Open 4.0333333333333 $3,100.00 Sep 15, 10:29 PM
WL-02936841 Parts Open 2 $522.02 Sep 15, 10:37 PM
WL-02936842 Travel Open 177 - Sep 15, 10:37 PM
WL-02936843 Expenses Open 1 $0.00 Sep 15, 10:37 PM
WL-02936844 Expenses Open 1 $0.00 Sep 15, 10:37 PM
WL-02936845 Expenses Open 1 $0.00 Sep 15, 10:37 PM

Details