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WO-01293183 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva Saratoga Orfac #06433 — 6182 Dunbarton Oak Dr, Suite B, Corpus Christi TX, 78414

Jul 22, 2025 → Sep 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (34 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Jul 22 → Aug 4, 2025
9 business days (counted)
Running total: 9 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Aug 4 → Sep 18, 2025
32 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 42 of ? biz days used
Created: Jul 22, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 22 → Jul 22 Created ▶ Running 0 0
Jul 22 → Jul 22 Ready for Scheduling ▶ Running 0 0
Jul 22 → Aug 4 Assigned ▶ Running 9 9
Aug 4 → Sep 18 Scheduled ▶ Running 32 41
Sep 18 → Sep 19 Tech On Site ▶ Running 1 42
Dispatch 0.0d
Coordinators 42.8d
Field Work 1.3d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.8 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.2 days
Created: Jul 22, 2025 Due: Sep 30, 2025 Completed: Sep 19, 2025 (11 days early)
📅
42.3 days Total Age
⏱️
32.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
40.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00512402
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 37 Pcs https://www.ebiotrack.com/inspection.php?iid=28877
Priority
Standard
Origin
Email
Reason
New Case
Contact
Vanessa Valent
Owner
Kimberly Hardison
Created
Jul 22, 2025
Work Orders from this Case (1)
WO-01293183 (current) Invoiced
Inspection • Anthony Wirth
Created: Jul 22, 2025 • Closed: Sep 18, 2025
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 32.7 days stuck in "Scheduled"
⏱️
Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
32.7d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

EMUNSON@COVIVASOLUTIONS.COM - customer want to update the contact information of the wo.


9/18 KHardison, Updated email address per Anthony Wirth.

8/4 KKelch scheduled per logged email from Vanessa

8/4 KKelch sent Vanessa an email for scheduling

7/28 KKelch called Vanessa to schedule for 9/23 between 9 and 10 am. Left info. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
A few unit didn't pass calibration or are not worth repairing.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 37 Pcs https://www.ebiotrack.com/inspection.php?iid=28877

Timeline

📞
Case Linked Jul 22, 7:00 AM
Case Number: 00512402
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 22, 10:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jul 22, 10:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Aug 4, 2:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-18T14:00:00.000+0000
🚨 33.0 business days
🔧
Status: Tech On Site by Anthony Wirth Sep 18, 8:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 44d 18h
✔️
Status: Completed by Anthony Wirth Sep 18, 9:43 PM
From: Tech On Site
To: Completed
Duration in Previous: 12h 49m
⏱️
3x Labor Added Sep 18, 9:49 PM
Type: Labor, Travel
Status: Open
Qty: 3, 4, 172
🏁
Status: Closed by Anthony Wirth Sep 18, 10:12 PM
From: Completed
To: Closed
Duration in Previous: 28m
📄
Status: Ready to Bill by Diane Patton Sep 19, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 23m
📨
▶
2 Status: Invoice Pending Sep 19, 4:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 15.9 business days
🧾
Invoice Created Oct 10, 12:43 PM
Invoice Number: SM-241659

Bottlenecks

Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 32.7 business days (threshold: 2.0 business days)
Exceeded by 30.7 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📞
Case 00512402
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Sep 18, 10:00 AM
Created
Jul 22, 10:25 AM
Invoice #
SM-241659

Work Details (3)

Name Type Status Qty Amount Date
WL-02941707 Labor Open 3 $0.00 Sep 18, 9:49 PM
WL-02941708 Labor Open 4 $1,292.00 Sep 18, 9:49 PM
WL-02941709 Travel Open 172 - Sep 18, 9:49 PM

Details