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WO-01293193 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Round Rock East/Hutto, TX #24956 — 4810 Gattis Rd, Hutto TX, 78634

Jul 22, 2025 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (28 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Jul 22 → Aug 18, 2025
19 business days (counted)
Running total: 19 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 10, 2025
16 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 36 of ? biz days used
Created: Jul 22, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 22 → Jul 22 Created ▶ Running 0 0
Jul 22 → Jul 22 Ready for Scheduling ▶ Running 0 0
Jul 22 → Aug 18 Assigned ▶ Running 19 19
Aug 18 → Sep 10 Scheduled ▶ Running 16 35
Sep 10 → Sep 11 Tech On Site ▶ Running 1 36
Dispatch 0.0d
Coordinators 37.1d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.1 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
0.0 days
Created: Jul 22, 2025 Due: Sep 30, 2025 Completed: Sep 11, 2025 (19 days early)
📅
36.0 days Total Age
⏱️
20.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
34.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00512403
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 70 Pcs https://www.ebiotrack.com/inspection.php?iid=28878
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Martinez
Owner
Kimberly Hardison
Created
Jul 22, 2025
Work Orders from this Case (1)
WO-01293193 (current) Invoiced
Inspection • Anthony Wirth
Created: Jul 22, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 20.0 days stuck in "Assigned"
⏱️
Total Delay 34.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
20.0d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/4 KKelch Jenifer called me to ask for the time to be pushed back an hour. Scheduled for between 12 and 1 pm. 

8/18 KKelch called Lindy to schedule for 9/10 between 11 and 12 pm. Customer confirmed. 

8/13/2025jsells

Lindy Torres, 512-312-7230, lindy.torres@hcahealthcare.com

8/12 KKelch sent Lisa an email for scheduling

8/4 KKelch sent Lisa an email for scheduling

7/28 KKelch called Lisa to schedule for 9/16 between 9 and 10 am. Left VM, sent email.

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
found no issues with units
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 70 Pcs https://www.ebiotrack.com/inspection.php?iid=28878

Timeline

📞
Case Linked Jul 22, 7:00 AM
Case Number: 00512403
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 22, 10:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jul 22, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 47m
🚨 20.0 business days
🗓️
▶
2 Status: Scheduled Aug 18, 10:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-10T16:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 4, 1:53 PM
Scheduled For: 2025-09-10T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Anthony Wirth Sep 10, 10:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 23h
✔️
▶
2 Status: Completed Sep 10, 8:16 PM
Status: Completed → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 3, 6, 132, 134
🏁
Status: Closed by Anthony Wirth Sep 10, 8:22 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
▶
2 Status: Ready to Bill Sep 11, 12:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 15, 10:07 AM
Invoice Number: SM-240601

Bottlenecks

Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

📞
Case 00512403
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Sep 10, 1:00 PM
Created
Jul 22, 10:49 AM
Invoice #
SM-240601

Work Details (6)

Name Type Status Qty Amount Date
WL-02931824 Labor Open 3 $0.00 Sep 10, 8:20 PM
WL-02931825 Labor Open 6 $855.00 Sep 10, 8:20 PM
WL-02931826 Labor Open 3 $0.00 Sep 10, 8:20 PM
WL-02931827 Travel Open 132 - Sep 10, 8:20 PM
WL-02931828 Travel Open 134 - Sep 10, 8:20 PM
WL-02931829 Expenses Open 1 $0.00 Sep 10, 8:20 PM

Details