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WO-01293203 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Surfside Beach # 23991 — 817 10th Ave. S., Surfside Beach SC, 29575

Jul 22, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (38 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 22 → Jul 24, 2025
2 business days (counted)
Running total: 2 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Jul 24 → Sep 12, 2025
35 business days (counted)
Running total: 37 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 22, 2025
6 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 25, 2025
3 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Jul 22, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 22 → Jul 22 Created ▶ Running 0 0
Jul 22 → Jul 24 Ready for Scheduling ▶ Running 2 2
Jul 24 → Sep 12 Assigned ▶ Running 35 37
Sep 12 → Sep 22 Scheduled ▶ Running 6 43
Sep 22 → Sep 22 Entered ▶ Running 0 43
Sep 22 → Sep 22 Ready for Scheduling ▶ Running 0 43
Sep 22 → Sep 25 Scheduled ▶ Running 3 46
Sep 25 → Sep 25 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 49.4d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.4 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jul 22, 2025 Due: Sep 30, 2025 Completed: Sep 25, 2025 (5 days early)
📅
47.0 days Total Age
⏱️
35.4d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
45.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00512404
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 83 Pcs https://www.ebiotrack.com/inspection.php?iid=28880
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nehal Jaiswal
Owner
Kimberly Hardison
Created
Jul 22, 2025
Work Orders from this Case (1)
WO-01293203 (current) Invoiced
Inspection • Christopher Morning
Created: Jul 22, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 35.4 days stuck in "Assigned"
⏱️
Total Delay 45.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
35.4d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/12 MOwens Replied back to the email from Paul that any day will work to schedule. Scheduling the visit for Thurs. 9/25 from 10-5pm.

9/4 MOwens Sent email to Paul Walker asking for good dates to schedule the inspection during Sept.

🔧 Work Performed
9-25-25 CTM - Performed Annual Inspection on all medical equipment located . Total of 66 pieces inspected . ALL PASS . Notified POC Paul Walker of inspection findings and completion .
🔍 Technician Findings
9-25-25 CTM - Perform Annual Inspection on all medical equipment located , Notify POC Paul Walker of inspection findings and completion .
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 83 Pcs https://www.ebiotrack.com/inspection.php?iid=28880

Timeline

📞
Case Linked Jul 22, 7:00 AM
Case Number: 00512404
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 22, 11:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jul 24, 4:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
🚨 35.9 business days
🗓️
▶
2 Status: Scheduled Sep 12, 12:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-25T14:00:00.000+0000
⚠️ 7.0 business days
🆕
▶
4 Status: Entered Sep 22, 9:13 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Christopher Morning
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-25T13:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Sep 25, 9:13 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 12
⏱️
Labor Added Sep 25, 12:32 PM
Type: Labor
Status: Open
Qty: 3.75
🚗
▶
2 Travel Added Sep 25, 12:49 PM
Travel Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 3h 36m
⏱️
Labor Added Sep 25, 4:52 PM
Type: Labor
Status: Open
Qty: 4
🏁
Status: Closed by Christopher Morning Sep 25, 5:02 PM
From: Completed
To: Closed
Duration in Previous: 4h 13m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Sep 29, 10:12 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number: SM-242275

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 35.4 business days (threshold: 4.0 business hours)
Exceeded by 34.9 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00512404
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Sep 25, 9:00 AM
Created
Jul 22, 11:24 AM
Invoice #
SM-242275

Work Details (5)

Name Type Status Qty Amount Date
WL-02948839 Labor Open 0.5 $0.00 Sep 25, 9:15 AM
WL-02948840 Travel Open 12 - Sep 25, 9:15 AM
WL-02949097 Labor Open 3.75 $855.00 Sep 25, 12:32 PM
WL-02949116 Travel Open 180 - Sep 25, 12:49 PM
WL-02949488 Labor Open 4 $0.00 Sep 25, 4:52 PM

Details