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WO-01293207 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Bastrop — 717 TX-71 West, Suite 500, Bastrop TX, 78602

Jul 22, 2025 → Dec 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (86 biz days late)
Active: 93 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Jul 22 → Aug 18, 2025
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 19 of ? biz days used
63d
▶ Clock Running
Status: On Hold
Aug 18 → Nov 18, 2025
63 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 82 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Nov 18 → Dec 1, 2025
7 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 6, 2025
4 business days (counted)
Running total: 93 of ? biz days used
Created: Jul 22, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 22 → Jul 22 Created ▶ Running 0 0
Jul 22 → Jul 22 Ready for Scheduling ▶ Running 0 0
Jul 22 → Aug 18 Assigned ▶ Running 19 19
Aug 18 → Aug 18 Entered ▶ Running 0 19
Aug 18 → Nov 18 On Hold ▶ Running 63 82
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 82
Nov 18 → Dec 1 Assigned ▶ Running 7 89
Dec 1 → Dec 6 Scheduled ▶ Running 4 93
Dispatch 0.0d
Holding 64.0d (excluded)
Coordinators 32.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
64.0 days
Coordinators
32.7 days
Over SLA
Billing
0.0 days
Created: Jul 22, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
94.0 days Total Age
⏱️
64.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
30.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00512406
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 30 Pcs https://www.ebiotrack.com/inspection.php?iid=28881
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brennan Gude
Owner
Kimberly Hardison
Created
Jul 22, 2025
Work Orders from this Case (1)
WO-01293207 (current) Invoiced
Inspection • Anthony Wirth
Created: Jul 22, 2025 • Closed: Dec 6, 2025
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 64.0 days stuck in "On Hold"
⏱️
Total Delay 30.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
27.6d / 0.5d SLA
On Hold
64.0d
Scheduled
5.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/26/2025 DNakoff - Reached out to Vickie Johnson for new POC

8/18 KKelch placed on hold due to 3 failed attempts to schedule

8/11 KKelch sent Brennan an email for scheduling

8/4 KKelch sent Brennan an email for scheduling

7/28 KKelch called Brennan to schedule for 9/4 between 9 and 10 am. Left VM, sent email. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
found nothing major
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 30 Pcs https://www.ebiotrack.com/inspection.php?iid=28881

Timeline

📞
Case Linked Jul 22, 7:00 AM
Case Number: 00512406
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 22, 11:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Jul 22, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
🚨 20.0 business days
🆕
Status: Entered by Kaitlyn Kelch Aug 18, 10:42 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 26d 23h, 0m
🚨 64.0 business days
📅
Status: Ready for Scheduling by Scott Berry Nov 18, 1:44 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 92d 4h
👷
▶
2 Technician Assigned Nov 18, 1:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Dec 1, 10:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-05T15:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Dec 6, 7:52 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 9, 5:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 9h
📨
▶
2 Status: Invoice Pending Dec 9, 5:38 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248618

Bottlenecks

Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Assigned
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00512406
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Dec 5, 10:00 AM
Created
Jul 22, 11:32 AM
Invoice #
SM-248618

Work Details (3)

Name Type Status Qty Amount Date
WL-03029148 Labor Open 2.5 $0.00 Dec 6, 7:52 AM
WL-03029149 Labor Open 2 $855.00 Dec 6, 7:52 AM
WL-03029150 Travel Open 108 - Dec 6, 7:52 AM

Details