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WO-01293432 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Cedar Park, TX #24955 — 5001 TX - 183A Toll Rd Suite 100, Cedar Park TX, 78613

Jul 23, 2025 → Sep 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (26 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jul 23 → Jul 28, 2025
3 business days (counted)
Running total: 3 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jul 28 → Sep 8, 2025
29 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 9, 2025
1 business day (counted)
Running total: 33 of ? biz days used
Created: Jul 23, 2025 Completed: Sep 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 23 Created ▶ Running 0 0
Jul 23 → Jul 23 Ready for Scheduling ▶ Running 0 0
Jul 23 → Jul 28 Assigned ▶ Running 3 3
Jul 28 → Sep 8 Scheduled ▶ Running 29 32
Sep 8 → Sep 9 Tech On Site ▶ Running 1 33
Dispatch 0.0d
Coordinators 34.0d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.0 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Jul 23, 2025 Due: Sep 30, 2025 Completed: Sep 9, 2025 (21 days early)
📅
33.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
32.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00512789
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equip: 65 https://www.ebiotrack.com/inspection.php?iid=28917
Priority
Standard
Origin
Email
Reason
New Case
Contact
Natasha Striegel
Owner
John Rolston
Created
Jul 23, 2025
Work Orders from this Case (1)
WO-01293432 (current) Invoiced
Inspection • Anthony Wirth
Created: Jul 23, 2025 • Closed: Sep 8, 2025
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 32.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/28 KKelch called Natasha to schedule for 9/8 between 9 and 10 am. Customer confirmed. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Found no issues
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equip: 65 https://www.ebiotrack.com/inspection.php?iid=28917

Timeline

📞
Case Linked Jul 23, 7:00 AM
Case Number: 00512789
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 23, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jul 23, 11:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jul 28, 10:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-08T14:00:00.000+0000
🚨 30.0 business days
🔧
Status: Tech On Site by Anthony Wirth Sep 8, 10:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 23h
⏱️
▶
2 3x Labor Added Sep 8, 8:03 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 42m, 0m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Sep 10, 3:47 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 15, 10:07 AM
Invoice Number: SM-240527

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00512789
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Sep 8, 10:00 AM
Created
Jul 23, 11:10 AM
Invoice #
SM-240527

Work Details (3)

Name Type Status Qty Amount Date
WL-02929138 Labor Open 3 $0.00 Sep 8, 8:03 PM
WL-02929139 Labor Open 6 $855.00 Sep 8, 8:03 PM
WL-02929140 Travel Open 126 - Sep 8, 8:03 PM

Details