Work Order 360 View

Detailed work order timeline, KPIs, and analysis

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WO-01293495 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Exelixis Inc — 1951 Harbor Bay Pkwy, ALAMEDA CA, 94502

Jul 23, 2025 → Jul 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (70 biz days early)
Active: 0 biz days
🕐 Clock stopped: Canceled (Jul 23, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jul 23, 2025 Canceled: Jul 23, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 23 Created ▶ Running 0 0
Jul 23 → Jul 23 Ready for Scheduling ▶ Running 0 0
Jul 23 → Jul 23 Assigned ▶ Running 0 0
Jul 23 → Jul 23 Entered ▶ Running 0 0
Jul 23 → Jul 23 Canceled ▶ Running 0 0
Jul 23 → Jul 23 Ready for Scheduling ▶ Running 0 0
Jul 23 → Jul 23 Entered ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Created: Jul 23, 2025 Due: Oct 31, 2025 Completed: Jul 23, 2025 (100 days early)
📅
0.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00512958
6007938427
Closed
28R SYS-LC-1260II Contract ends 07/12/2026 repair included PMPLUS / EOQ PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G7104C DEAGZ04413 1260 Infinity II Flexible Pump G7129C DEAGQ05331 1260 Infinity II Vialsampler G7117C DEAEK14567 1260 Infinity II Diode Array Detector HS G7116A DEAEM15043 1260 Infinity II Multicolumn Thermostat G4761A DEBDS11824 Upgrade InfinityLab Sample Thermostat G4231A 000000000033087144 2pos/6port Valve head, 800 bar
Priority
High
Origin
Phone
Reason
New Case
Contact
Christopher Fernandes
Owner
Leona Coonrod
Created
Jul 23, 2025
Work Orders from this Case (2)
WO-01293494 Invoiced
Preventive Maintenance • Larry Alberty
Created: Jul 23, 2025 • Closed: Oct 23, 2025
WO-01293495 (current) Canceled
EOQ
Created: Jul 23, 2025
On Track
Canceled • 224 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/23/25 lcoonrod EOQ is not needed.
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 07/12/2026 repair included PMPLUS / EOQ PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G7104C DEAGZ04413 1260 Infinity II Flexible Pump G7129C DEAGQ05331 1260 Infinity II Vialsampler G7117C DEAEK14567 1260 Infinity II Diode Array Detector HS G7116A DEAEM15043 1260 Infinity II Multicolumn Thermostat G4761A DEBDS11824 Upgrade InfinityLab Sample Thermostat G4231A 000000000033087144 2pos/6port Valve head, 800 bar
📄 Description
1260 Infinity II Flexible Pump
📞 Call Description
OCT 2025 LC EOQ

Timeline

📞
Case Linked Jul 23, 1:34 PM
Case Number: 00512958
Subject: 6007938427
Status: Closed
📋
▶
4 Work Order Created Jul 23, 1:40 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Entered
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🆕
Status: Entered by Leona Coonrod
From: Assigned, Entered, Canceled
To: Entered, Canceled, Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Leona Coonrod Jul 23, 1:54 PM
From: Ready for Scheduling, Entered
To: Entered, Canceled
Duration in Previous: 12m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00512958
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
EOQ
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jul 23, 1:40 PM
Invoice #
N/A

Details