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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294191 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Beaches OBGYN — R G Skinner Pkwy 9010, Jacksonville FL, 32256-4157

Jul 28, 2025 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (31 biz days early)
Active: 23 biz days
Paused: 12 biz days
🕐 Clock stopped: Invoiced (Sep 16, 2025)
▶ Clock Running
Status: Created
Jul 28 → Jul 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Jul 28 → Aug 13, 2025
12 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Aug 13 → Sep 12, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Completed
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 23 of ? biz days used
Created: Jul 28, 2025 Invoiced: Sep 16, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 28 → Jul 28 Created ▶ Running 0 0
Jul 28 → Aug 13 Ready for Release ⏸ Paused 12 —
Aug 13 → Aug 13 Assigned ▶ Running 0 0
Aug 13 → Sep 12 Scheduled ▶ Running 21 21
Sep 12 → Sep 15 Completed ▶ Running 1 22
Sep 15 → Sep 16 Incomplete ▶ Running 1 23
Dispatch 0.8d
Holding 12.6d (excluded)
Coordinators 21.4d
Field Work 1.2d
Incomplete 1.1d (excluded)
Billing 1.6d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
12.6 days
Coordinators
21.4 days
Over SLA
Field Work
1.2 days
Over SLA
Incomplete (excluded from total)
1.1 days
Billing
1.6 days
Over SLA
Created: Jul 28, 2025 Due: Oct 30, 2025 Completed: Sep 16, 2025 (44 days early)
📅
35.1 days Total Age
⏱️
21.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
20.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00513987
URGENT Philips WO Request
Closed
Affiniti 30 Ultrasound System - USD22E1040
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joyce Schneider
Owner
Shelby Robinson
Created
Jul 28, 2025
Work Orders from this Case (1)
WO-01294191 (current) Invoiced
Preventive Maintenance • Raymond Ebanks
Created: Jul 28, 2025 • Closed: Sep 15, 2025
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 21.4 days stuck in "Scheduled"
⏱️
Total Delay 20.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
12.6d
Scheduled
21.4d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Incomplete
1.1d
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/13/2025 MNewman - received reply from Kerii agreeing to 9/10 at 9am for Raymond to complete PM. Replied with confirmation email looping in Raymond, CS, Ashley, Doug, and Fady. Dispatching WOs.

08/13/2025 MNewman - Received email from Kerii advising the SN USD22E1040 should also be due for PM. Replied with WO number, and asked if this device can be completed on same day as the other 2.

08/04/2025 YEspino Called 904-241-9775 to speak to Joyce Schneider to verify the info sent in for the Pm in question. Pressed 0 to speak to the operator but was unable to speak to anybody so i left a message.

🔧 Work Performed
Travel to site. Annual PM.
🔍 Technician Findings
Annual PM
⚠️ Problem Description
Affiniti 30 Ultrasound System - USD22E1040
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jul 28, 8:14 AM
Case Number: 00513987
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 28, 8:51 AM
Work Order: WO-01294191
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Ashley Luman Jul 28, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 6h 16m
🚨 13.0 business days
👷
▶
3 Technician Assigned Aug 13, 1:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 21h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-10T13:00:00.000+0000
🚨 21.0 business days
⏱️
▶
2 2x Labor Added Sep 11, 11:48 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 29d 10h
🚗
Travel Added Sep 12, 12:39 AM
Type: Travel
Status: Open
Qty: 127
⏳ 1.0 business days
⚠️
Status: Incomplete by Raymond Ebanks Sep 14, 9:41 PM
From: Completed
To: Incomplete
Duration in Previous: 2d 21h
🏁
Status: Closed by Raymond Ebanks Sep 15, 8:40 PM
From: Incomplete
To: Closed
Duration in Previous: 22h 59m
⏱️
▶
2 Labor Added Sep 16, 9:57 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 19m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:11 AM
Invoice Number: SM-241481

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 21.4 business days (threshold: 2.0 business days)
Exceeded by 19.4 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00513987
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Sep 10, 9:00 AM
Created
Jul 28, 8:51 AM
Invoice #
SM-241481

Work Details (4)

Name Type Status Qty Amount Date
WL-02933572 Labor Open 3 $0.00 Sep 11, 11:48 PM
WL-02933573 Labor Open 2 $275.00 Sep 11, 11:48 PM
WL-02933667 Travel Open 127 $0.00 Sep 12, 12:39 AM
WL-02937045 Labor Open 0.016666666666667 $38.00 Sep 16, 9:57 AM

Details