Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294199 ↗ ServiceMax

United Vein and Vascular Centers • Inspection • PSM

📍 Tampa OBL — 3657 Madaca Lane, Tampa FL, 33618

Jul 28, 2025 → Sep 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (24 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Jul 28 → Jul 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Jul 28 → Aug 8, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 9 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Aug 8 → Sep 5, 2025
19 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jul 28, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 28 → Jul 28 Created ▶ Running 0 0
Jul 28 → Aug 8 Ready for Scheduling ▶ Running 9 9
Aug 8 → Aug 8 Assigned ▶ Running 0 9
Aug 8 → Sep 5 Scheduled ▶ Running 19 28
Sep 5 → Sep 5 Tech On Site ▶ Running 0 28
Dispatch 0.0d
Coordinators 30.0d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.0 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Jul 28, 2025 Due: Sep 5, 2025 Completed: Sep 5, 2025 (on time)
📅
29.0 days Total Age
⏱️
19.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
28.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00513900
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=28969
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bradley Cardenas
Owner
Sherry Reich
Created
Jul 26, 2025
Work Orders from this Case (1)
WO-01294199 (current) Invoiced
Inspection • Anthony Wright
Created: Jul 28, 2025 • Closed: Sep 5, 2025
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 19.7 days stuck in "Scheduled"
⏱️
Total Delay 28.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
19.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/8/25 AJinerson - Sara confirmed via email 9/5.

8/8/25 AJinerson - Sent email back to POC Sara offering tech visit Fri. 9/5 with estimated arrival between 10am-12pm.


8/8/25 AJinerosn - Rec. email back asking if we have a Friday in Sept. available to schedule for instead.


8/8/25 AJinerson - Sent email to POC Sara offering tech visit on 8/19 with eta between 10am-12pm.


8/8/25 AJinerson - Called POC Sara to schedule tech visit. Left VM for Sara regarding scheduling. 

🔧 Work Performed
9/5/25 AMW - Performed annual inspection on all medical equipment located. Total of 54 pieces of equipment inspected. 1 failure. Probp3400 would not power on. Customer will replace battery, no need for follow up. all other equipment inspected PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
9/5/25 AMW -Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=28969

Timeline

📞
Case Linked Jul 26, 1:00 AM
Case Number: 00513900
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Jul 28, 9:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
2 Status: Assigned Aug 8, 12:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
🗓️
2 Status: Scheduled Aug 8, 2:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-05T14:00:00.000+0000
🚨 20.0 business days
🔧
Status: Tech On Site by Anthony Wright Sep 5, 10:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 19h
⏱️
2x Labor Added Sep 5, 10:43 AM
Type: Labor, Travel
Status: Open
Qty: 2.25, 121
⏱️
2 3x Labor Added Sep 5, 3:58 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 5h 48m, 0m
🏁
Status: Closed by Anthony Wright Sep 5, 4:04 PM
From: Tech Off Site
To: Closed
Duration in Previous: 5m
3.0 business days
📄
2 Status: Ready to Bill Sep 9, 12:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Sep 10, 7:38 PM
Invoice Number: SM-240377

Bottlenecks

Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00513900
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Anthony Wright
Scheduled
Sep 5, 10:00 AM
Created
Jul 28, 9:06 AM
Invoice #
SM-240377

Work Details (5)

Name Type Status Qty Amount Date
WL-02926424 Labor Open 2.25 $0.00 Sep 5, 10:43 AM
WL-02926425 Travel Open 121 - Sep 5, 10:43 AM
WL-02926980 Labor Open 3.75 $2,509.20 Sep 5, 3:58 PM
WL-02926981 Labor Open 2.25 $0.00 Sep 5, 3:58 PM
WL-02926982 Travel Open 137 - Sep 5, 3:58 PM

Details