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WO-01294207 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 MD NOW-COLLINS ROAD (WALMART) - COID 19905 — 7075 COLLINS ROAD Unit 100, JACKSONVILLE FL, 32244

Jul 28, 2025 → Sep 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (40 biz days late)
Active: 44 biz days
🕐 Clock stopped: Tech Off Site (Sep 29, 2025)
▶ Clock Running
Status: Created
Jul 28 → Jul 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jul 28 → Aug 4, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 5 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Aug 4 → Sep 5, 2025
23 business days (counted)
Running total: 28 of ? biz days used
3d
▶ Clock Running
Status: Reschedule
Sep 5 → Sep 10, 2025
3 business days (counted)
Running total: 31 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 29, 2025
13 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 44 of ? biz days used
Created: Jul 28, 2025 Tech Off Site: Sep 29, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 28 → Jul 28 Created ▶ Running 0 0
Jul 28 → Aug 4 Ready for Scheduling ▶ Running 5 5
Aug 4 → Aug 4 Assigned ▶ Running 0 5
Aug 4 → Sep 5 Scheduled ▶ Running 23 28
Sep 5 → Sep 10 Reschedule ▶ Running 3 31
Sep 10 → Sep 29 Scheduled ▶ Running 13 44
Sep 29 → Sep 29 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 48.0d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.0 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Jul 28, 2025 Due: Sep 29, 2025 Completed: Sep 29, 2025 (on time)
📅
45.0 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
41.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00513902
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=28966
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pamela Horan
Owner
Sherry Reich
Created
Jul 26, 2025
Work Orders from this Case (1)
WO-01294207 (current) Invoiced
Inspection • Anthony Wright
Created: Jul 28, 2025 • Closed: Sep 29, 2025
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 41.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
37.7d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/25 AJInerson - Received email confirmation from POC Chad confirming tech visit for 9/29 with eta between 10am-11am (they requested to reschedule again to end of Sept.)


@Polgano Denise is the center manager and will be present.


9/8/25 AJinerson - Customer requested to extend service date out to end of Sept. as they are waiting for 1 more pc of equipment to come in. We offered them Monday, 9/29, waiting for confirmation if this date works for them as well.

9/5/25 AJinerson - Rec. email back from POC Pam requesting to push inspection out to end of Sept. due to they have 1 more pc of equipment coming in. Sent email back offering Mon. 9/29 with eta between 10am-11am.


8/4/25 AJinerson - Rec. email back from POC Chad Yaken requesting to schedule for Mon. 9/8 instead. This is customer requested date.


8/4/25 AJinerson - Date offered 9/1 is Labor Day, sent email back to POC offering 9/2. Rec. email back from POC stating it was Labor Day and asked if we had the following Monday available, 9/8. I let POC Pam know we have 9/2 or 9/8 available and to see which date works best for them.


8/4/25 AJinerson - Sent email to POC Pam offering tech visit on Mon. 9/1 with eta bewteen 10am-12pm.


8/4/25 AJinerson - Rec. email from POC/ASM regarding customer needs to schedule first week of Sept.

🔧 Work Performed
9/29/25 AMW - Performed annual inspection on all medical equipment located. Total of 42 pieces of equipment inspected. ALL PASS. Notified POC of equipment findings and completion.
🔍 Technician Findings
9/29/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=28966

Timeline

📞
Case Linked Jul 26, 1:00 AM
Case Number: 00513902
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jul 28, 9:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Aug 4, 10:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 0h
🗓️
▶
2 Status: Scheduled Aug 4, 11:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-08T14:30:00.000+0000
🚨 24.0 business days
🔄
Status: Reschedule by Abby Jinerson Sep 5, 12:01 PM
From: Scheduled
To: Reschedule
Duration in Previous: 32d 0h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Sep 10, 2:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-29T14:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Anthony Wright Sep 29, 10:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 20h
⏱️
4x Labor Added Sep 29, 12:36 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 158, 156
🚗
▶
2 Status: Tech Off Site Sep 29, 12:57 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Tech Off Site
To: Completed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Sep 29, 3:17 PM
Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 2h 20m
📄
Status: Ready to Bill by Diane Patton Sep 30, 10:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 16m
📨
Status: Invoice Pending by Diane Patton Sep 30, 10:48 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 13m, 0m
⏳ 4.0 business days
🧾
Invoice Created Oct 3, 3:50 PM
Invoice Number: SM-242371

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00513902
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Sep 29, 10:00 AM
Created
Jul 28, 9:15 AM
Invoice #
SM-242371

Work Details (5)

Name Type Status Qty Amount Date
WL-02952984 Labor Open 2.75 $855.00 Sep 29, 12:36 PM
WL-02952985 Labor Open 2.75 $0.00 Sep 29, 12:36 PM
WL-02952986 Travel Open 158 - Sep 29, 12:36 PM
WL-02952987 Travel Open 156 - Sep 29, 12:36 PM
WL-02953195 Labor Open 2.25 $0.00 Sep 29, 3:17 PM

Details