Primary Delay32.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay31.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/10/25 AJinerson - Rec. call back form Tyre confirming tech visit for 9/11 with eta between 1pm-2pm. Site is available until 4pm.
9/10/25 AJinerson - Called Tyre directly at 334-456-0578. No answer, left VM.
9/10/25 AJinerson - Called Tyre back to confirm tech visit for tomorrow, 9/11 with eta between 1pm-2pm. Spoke with operator Andrew who gave me direct line:
334-456-0578
9/10/25 AJinerson - Called site to schedule tech visit. Tech traveling in area this week and has an opening.
Site is available today only until 2pm
and available tomorrow, 9/11 from 9-5
🔧Work Performed
09/11/25 EBar.
I have carried out the inspection of the medical equipment. All existing equipment was inspected and reviewed. New equipment was added. Any equipment that was not found on site was documented and filed.
🔍Technician Findings
09/11/25 EBar.
This location has been scheduled for the annual inspection of biomedical equipment. New units must be added to the EBT system.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equip: 23
https://www.ebiotrack.com/inspection.php?iid=28964
📋
Inbound from +13344560578
Completed Sep 10, 2025
9/10/25 AJinerson - Rec. call back form Tyre confirming tech visit for 9/11 with eta between 1pm-2pm. Site is available until 4pm.
📧
Email:EMSAR Service Request - Premise- LP Health and Wellness Center- Thomasville - 32850 HWY 43 N Thomasville, AL 36784 - WO-01294210
Completed Sep 10, 2025
From: abby.jinerson@emsar.com
To: tyre.williams@premisehealth.com
Good morning, Tyre,
I’m following up regarding scheduling our technician’s visit for the annual inspection service at the Premise- LP Health and Wellness Center location at 32850 HWY 43 N Thomasville, AL 36784.
Per our conversation earlier today, we currently have availability to schedule our technician on site tomorrow, 9/11 with estimated arrival between 1:00 p.m. – 2:00 p.m.
Please let me know if this still works for you,
📋
Outbound to +13344560578
Completed Sep 10, 2025
9/10/25 AJinerson - Called Tyre directly at 334-456-0578. No answer, left VM.
📋
Outbound to +18339304539
Completed Sep 10, 2025
9/10/25 AJinerson - Called Tyre back to confirm tech visit for tomorrow, 9/11 with eta between 1pm-2pm. Spoke with operator Andrew who gave me direct line:
334-456-0578
📋
Outbound to +18339304539
Completed Sep 10, 2025
9/10/25 AJinerson - Called site to schedule tech visit. Tech traveling in area this week and has an opening.
Site is available today only until 2pm
and available tomorrow, 9/11 from 9-5
📅
WO-01294210 - Inspection - Thomasville - Premise- LP Health and Wellness Center- Thomasville
Sep 11, 2025 1:30pm – 3:30pm
Work Order: WO-01294210
Account: Premise Health
Customer Case Number:
Location: Premise- LP Health and Wellness Center- Thomasville
Address: 32850 HWY 43 N, Thomasville, AL 36784
Manufacturer:
Model #:
Serial #:
Contact Name: Tyre Williams
Contact Phone: 8339304539
Contact Email: tyre.williams@p
Timeline
📞
Case Linked Jul 26, 1:00 AM
Case Number:00513897
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jul 28, 9:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨32.0 business days
👷
▶
2
Technician Assigned Sep 10, 12:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:44d 2h
🗓️
▶
2
Status: Scheduled Sep 10, 1:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-11T17:30:00.000+0000
🔧
Status: Tech On Site by Elkin BarahonaSep 11, 8:05 AM
From:Scheduled
To:Tech On Site
Duration in Previous:18h 34m
⏱️
2x Labor Added Sep 11, 11:30 AM
Type:Labor, Travel
Status:Open
Qty:2.2666666666667, 120
⏱️
3x Labor Added Sep 11, 6:10 PM
Type:Labor, Travel
Status:Open
Qty:2.3166666666667, 2.4, 125
💵
▶
2
3x Expenses Added Sep 11, 6:16 PM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Elkin Barahona
From:Tech On Site
To:Completed
Duration in Previous:10h 12m
🚗
▶
2
Status: Tech Off Site Sep 11, 6:26 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Elkin Barahona
From:Tech Off Site
To:Closed
Duration in Previous:1m
📄
▶
2
Status: Ready to Bill Sep 12, 12:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Sep 15, 10:59 AM
Invoice Number:SM-240851
Bottlenecks
Ready for Scheduling
Duration: 32.0 business days (threshold: 1.0 business days)
Exceeded by 31.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)