Primary Delay22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay31.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/29 MOwens Morgan replied back that a Wed or Friday work the best for scheduling. Replied back scheduling the visit for Wed 9/10 with eta between 9-10am.
8/28 MOwens Sent email to Morgan Johnson.
🔧Work Performed
9-10-25 CTM - Performed Annual Inspection on all medical equipment located. Total of 122 pieces of equipment inspected . ALL PASS. Notified POC Kala Garner of Inspection findings and completion .
🔍Technician Findings
9-10-25 CTM - Perform Annual Inspection on all medical equipment located. Notify POC of Inspection findings and completion.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
128 pieces
https://www.ebiotrack.com/inspection.php?iid=28978
📧
Email:RE: [EXTERNAL] Oak Street High Point NC Annual Tagged Medical Equipment Inspection
Completed Aug 29, 2025
From: mowens@emsar.com
To: morgan.johnson@oakstreethealth.com
Ok. I will schedule the inspection for Wed. 9/10. My tech Chris Morning will arrive between 9-10am.
Thanks
Melissa
From: Morgan Johnson <morgan.johnson@oakstreethealth.com>
Sent: Thursday, August 28, 2025 5:03 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: [EXTERNAL] Oak Street High Point NC Annual Tagged Medical Equipment Inspection
Hello,
A Wednesday or Friday works best for me. Any time of the day during those dates
📧
Email: Oak Street High Point NC Annual Tagged Medical Equipment Inspection
Completed Aug 28, 2025
To: morgan.johnson@oakstreethealth.com
CC:
BCC: mowens@emsar.com
Attachment: --none--
Subject: Oak Street High Point NC Annual Tagged Medical Equipment Inspection
Body:
Morgan
I worked with you last year to schedule the annual inspection. It is time again to complete the inspection on the medical equipment for this year. What days work the best during Sept. to schedule the inspection visit. Please call or respond back.
Thanks
Melissa Owens
EMSAR Service Coordinator
803-791-1259
📅
WO-01294214 - Inspection - High Point - Oak Street Health - High Point, NC
Sep 10, 2025 9:00am – 5:00pm
Work Order: WO-01294214
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - High Point, NC
Address: 2850 South Main Street Ste 104, High Point, NC 27263
Manufacturer:
Model #:
Serial #:
Contact Name: Kala Garner
Contact Phone: 3365676083
Contact Email: kala.garner@oaks
Timeline
📞
Case Linked Jul 27, 7:00 AM
Case Number:00513933
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jul 28, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨22.0 business days
👷
▶
2
Technician Assigned Aug 26, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:28d 23h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Aug 29, 8:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-10T13:00:00.000+0000
⚠️8.0 business days
⏱️
2x Labor Added Sep 10, 9:53 AM
Type:Labor, Travel
Status:Open
Qty:2.75, 106
🔧
Status: Tech On Site by Christopher MorningSep 10, 9:59 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 1h
⏱️
▶
2
3x Labor Added Sep 10, 3:18 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Christopher Morning
From:Tech On Site, Tech Off Site, Completed
To:Tech Off Site, Completed, Closed
Duration in Previous:5h 19m, 0m
📄
Status: Ready to Bill by Diane PattonSep 11, 12:25 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:21h 4m, 0m
⏳2.0 business days
🧾
Invoice Created Sep 12, 6:15 PM
Invoice Number:SM-240598
Bottlenecks
Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)