02/02/2026 Dnakoff - POC information updated for Dora
9/2 KKelch placed on hold for better contact info
8/25 KKelch called Steven to get further contact info. Unable to leave VM.
8/18 KKelch called Steven to get further contact info. Unable to leave VM.
8/18 KKelch Christina called me back to let me know that she isn't the manager but to call 210-917-4856 Steven and he should know.
8/18 KKelch called Christina to schedule for 9/19 between 9 and 10 am. Left VM, sent email.
08/15/2025 DNakoff - Please try POC information below
7/28 KKelch called Dora to schedule for 9/22 between 9 and 10 am. This is the wrong number, placed on hold and escalated to acct mgr.
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
73 pieces
https://www.ebiotrack.com/inspection.php?iid=28979
📧
Email:RE: EMSAR Request for service at Conviva St. Cloud
Completed Feb 3, 2026
From: DGarcia2@convivasolutions.com
To: kaitlyn.kelch@emsar.com
Hello Kaitlyn, Yes, Feb 20, between 9am and 11am is doable. Thank you. Dora Ann Garcia, PhDCenter Administrator Conviva Senior Primary Care122 St. Cloud San Antonio, TX 78228Phone: 726-240-6949Fax: 888-498-3995ConvivaSeniorPrimaryCare.com From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com> Sent: Tuesday, February 3, 2026 12:02 PMTo: Dora Garcia <DGarcia2@convivasolutions.com>Subject: EMSAR Request for service at Conviva St. Clou
📧
Email: EMSAR Request for service at Conviva St. Cloud
Completed Feb 3, 2026
To: dgarcia2@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva St. Cloud
Body:
Hi Dora Garcia,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva St. Cloud. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 2/20 with an arrival window between 9 and 11 am. Please let us know if this wor
📋
Outbound to +12109174856
Completed Aug 25, 2025
8/25 KKelch called Steven to get further contact info. Unable to leave VM.
📋
Outbound to +12109174856
Completed Aug 18, 2025
8/18 KKelch called Steven to get further contact info. Unable to leave VM.
📋
Inbound from +18303571902
Completed Aug 18, 2025
8/18 KKelch Christina called me back to let me know that she isn't the manager but to call 210-917-4856 Steven and he should know.
📧
Email: EMSAR Request for service at Conviva St. Cloud
Completed Aug 18, 2025
To: crios@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva St. Cloud
Body:
Hi Christina,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva St. Cloud. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 9/19 with an arrival window between 9 and 10 am. Please let us know if this works
📋
Outbound to +18303571902
Completed Aug 18, 2025
8/18 KKelch called Christina to schedule for 9/19 between 9 and 10 am. Left VM, sent email.
📋
Outbound to +12106362991
Completed Jul 28, 2025
7/28 KKelch called Dora to schedule for 9/22 between 9 and 10 am. This is the wrong number, placed on hold and escalated to acct mgr.
📅
WO-01294216 - Inspection - San Antonio - Conviva St. Cloud
Feb 20, 2026 10:00am – 4:00pm
Work Order: WO-01294216
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva St. Cloud
Address: 122 St Cloud Road, San Antonio, TX 78228
Manufacturer:
Model #:
Serial #:
Contact Name: Dora Garcia
Contact Phone: 726-240-6949
Contact Email: DGarcia2@convivasolutions.com
Timeline
📞
Case Linked Jul 27, 7:00 AM
Case Number:00513934
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jul 28, 9:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jul 28, 10:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 17m
🆕
Status: Entered by Kaitlyn KelchJul 28, 11:00 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:13m, 0m
🚨15.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffAug 15, 2:36 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:18d 3h
👷
▶
2
Technician Assigned Aug 15, 3:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:50m
🚨12.0 business days
🆕
Status: Entered by Kaitlyn KelchSep 2, 9:44 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:17d 18h, 0m
🚨103.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffFeb 2, 1:36 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:153d 4h
👷
▶
2
Technician Assigned Feb 3, 11:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 29m
👷
Technician Assigned by Kaitlyn KelchFeb 3, 12:14 PM
Technician:Arturo Diaz
🗓️
▶
2
Status: Scheduled Feb 3, 3:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-20T15:00:00.000+0000
🚨13.0 business days
🚗
3x Travel Added Feb 20, 10:21 AM
Type:Travel, Expenses
Status:Open
Qty:10, 200
⏱️
Labor Added Feb 20, 11:13 AM
Type:Labor
Status:Open
Qty:1
🔧
Status: Tech On Site by Arturo DiazFeb 20, 11:42 AM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 20h
🚗
▶
3
Status: Tech Off Site Feb 20, 7:59 PM
Status: Tech Off Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:4, 3
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
⏳3.5 business days
📄
▶
2
Status: Ready to Bill Feb 25, 10:06 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254848
Bottlenecks
Assigned
Duration: 11.6 business days (threshold: 4.0 business hours)
Exceeded by 11.1 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours
Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)