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WO-01294224 ↗ ServiceMax

Premise Health • Inspection • PSM

📍 Premise - City of Montgomery — 310 Hull St, Montgomery AL, 36104

Jul 28, 2025 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (27 biz days late)
Active: 31 biz days
🕐 Clock stopped: Invoiced (Sep 10, 2025)
▶ Clock Running
Status: Created
Jul 28 → Jul 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jul 28 → Aug 21, 2025
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 21 → Aug 22, 2025
1 business day (counted)
Running total: 19 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 10, 2025
12 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 31 of ? biz days used
Created: Jul 28, 2025 Invoiced: Sep 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 28 → Jul 28 Created ▶ Running 0 0
Jul 28 → Aug 21 Ready for Scheduling ▶ Running 18 18
Aug 21 → Aug 22 Assigned ▶ Running 1 19
Aug 22 → Sep 10 Scheduled ▶ Running 12 31
Sep 10 → Sep 10 Tech On Site ▶ Running 0 31
Dispatch 0.0d
Coordinators 33.2d
Field Work 0.6d
Incomplete 0.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.2 days
Over SLA
Field Work
0.6 days
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Jul 28, 2025 Due: Sep 25, 2025 Completed: Sep 10, 2025 (15 days early)
📅
32.0 days Total Age
⏱️
19.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00513963
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 4 pieces https://www.ebiotrack.com/inspection.php?iid=28988
Priority
Standard
Origin
Email
Reason
New Case
Contact
LaConger Jackson
Owner
Leona Coonrod
Created
Jul 28, 2025
Work Orders from this Case (1)
WO-01294224 (current) Invoiced
Inspection • Elkin Barahona
Created: Jul 28, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
12.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.9d / 1.0d SLA
Incomplete
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/22/25 AJinerson - Email logged on WO-01294235. Received email back from LaConger Jackson confirming tech visits for sites per below.


8/21/25 AJinerson - Email logged on WO-01294235. Sent email back to POC LaConger notifying them of the below schedule and offering the below dates:


Premise - Montgomery County - 300 Hull St Montgomery, AL 36104 - WO-01294233

**Already scheduled w/ tech for 9/9 8am-10am arrival


Premise – City of Montgomery - 310 Hull St Montgomery, AL 36104 - WO-01294233

**Offering tech visit 9/10 with arrival between 8am-10am.


Premise - City of Montgomery Occ. Health - 310 Hull St Montgomery, AL 36104 - WO-01294235

**Offering tech visit 9/10 (Same address/site as above)


Premise - Montgomery County Wellness Clinic - 300 South Hull Street Montgomery, AL 36104 (No WO for this one yet)

**Asking to confirm if correct address and will request WO from Dispatch to schedule from there.


8/21/25 AJinerson - Email logged on WO-01294235. Received email from POC LaConger requesting status of WOs for below sites:


Premise - Montgomery County - 300 Hull St Montgomery, AL 36104 - WO-01294233


Premise – City of Montgomery - 310 Hull St Montgomery, AL 36104 - WO-01294233


Premise - City of Montgomery Occ. Health - 310 Hull St Montgomery, AL 36104 - WO-01294235


Premise - Montgomery County Wellness Clinic - 300 South Hull Street Montgomery, AL 36104 (No WO for this one yet)

🔧 Work Performed
09/10/25 EBar. I conducted the annual inspection of the biomedical equipment. Following the manufacturer's protocol, I verified the standard calibrations for BP gauge, VSM, EKG, Thermometers and weight measurements. We also recorded any new equipment found and filed records for any equipment that was not present during this inspection.
🔍 Technician Findings
09/10/25 EBar. This site has been scheduled for the annual inspection of biomedical equipment. All new units will be added to the eBiotrack system. Units that are not present during the inspection visit will be archived.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 4 pieces https://www.ebiotrack.com/inspection.php?iid=28988

Timeline

📞
Case Linked Jul 28, 7:00 AM
Case Number: 00513963
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 28, 9:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Aug 21, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24d 3h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Aug 22, 5:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-10T13:00:00.000+0000
🚨 12.9 business days
🔧
Status: Tech On Site by Elkin Barahona Sep 10, 7:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 14h
⏱️
3x Labor Added Sep 10, 12:07 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.75, 15
✔️
▶
2 Status: Completed Sep 10, 12:18 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Elkin Barahona
From: Tech Off Site
To: Closed
Duration in Previous: 1m
⚠️
▶
2 Status: Incomplete Sep 10, 5:59 PM
Status: Incomplete → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.25
🏁
Status: Closed by Elkin Barahona Sep 10, 6:05 PM
From: Incomplete
To: Closed
Duration in Previous: 6m
📄
▶
2 Status: Ready to Bill Sep 11, 3:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 2.0 business days
🧾
Invoice Created Sep 13, 10:18 PM
Invoice Number: SM-240625

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

📞
Case 00513963
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Elkin Barahona
Scheduled
Sep 10, 9:00 AM
Created
Jul 28, 9:44 AM
Invoice #
SM-240625

Work Details (4)

Name Type Status Qty Amount Date
WL-02931014 Labor Open 0.75 $0.00 Sep 10, 12:07 PM
WL-02931016 Travel Open 15 - Sep 10, 12:07 PM
WL-02931017 Expenses Open 1 $0.00 Sep 10, 12:07 PM
WL-02931619 Labor Open 2.25 $1,007.40 Sep 10, 6:03 PM

Details