Primary Delay18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay29.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Incomplete
0.4d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/20/25 AJinerson - Received email back from POC Brittany confirming tech visit for Tuesday, 9/9 with eta between 8am-10am (central time).
8/20/25 AJinerson - Sent email to POC Brittany offering tech visit Tuesday, 9/9 with arrival between 8am-10am.
(Looking to travel tech out to this area week of 9/8 to cover HCP work)
8/20/25 AJinerson - Received email requesting to schedule.
🔧Work Performed
09/09/25 EBar.
I conducted the annual inspection of the biomedical equipment. Following the manufacturer's protocol, I verified the standard calibrations for BP gauge, VSM, EKG, Thermometers and weight measurements. We also recorded any new equipment found and filed records for any equipment that was not present during this inspection.
🔍Technician Findings
09/09/25 EBar.
This site has been scheduled for the annual inspection of biomedical equipment. All new units will be added to the eBiotrack system. Units that are not present during the inspection visit will be archived.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
31 pieces
https://www.ebiotrack.com/inspection.php?iid=28990
📧
Email:RE: [EXTERNAL EMAIL] RE: Request for Calibration of equipment at Montgomery County Wellness Center Ref{00DA.93zU:500VU.WVuUv}
Completed Aug 20, 2025
From: abby.jinerson@emsar.com
To: Brittany.WheatSides@PremiseHealth.com
Hi Brittany,
We have our technician, Elkin Barahona, scheduled to visit on Tuesday, 9/9. Estimated arrival will be between 8:00 a.m. – 10:00 a.m. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com<mailto:abby.jinerson@emsar.com>
www.emsar.com<http://www.emsar.com/>
[cid:image001.png@01DC11AE.B833DAA0]
The information in this e-mail is confide
📧
Email:Re: [EXTERNAL EMAIL] RE: Request for Calibration of equipment at Montgomery County Wellness Center Ref{00DA.93zU:500VU.WVuUv}
Completed Aug 20, 2025
From: Brittany.WheatSides@PremiseHealth.com
To: abby.jinerson@emsar.com
That is perfect thank you 🙂
Brittany Sides
Licensed Practical Nurse
Montgomery County Wellness Clinic
300 South Hull Street
Montgomery, AL 36104
Premise Health
P: 334.356.5656
F: 334.513.7369
premisehealth.com
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Wednesday, August 20, 2025 8:35 AM
To: Brittany Wheat Sides <Brittany.WheatSides@PremiseHealth.com>
Subject: RE: [EXTERNAL EMAIL]
📧
Email:RE: [EXTERNAL EMAIL] RE: Request for Calibration of equipment at Montgomery County Wellness Center Ref{00DA.93zU:500VU.WVuUv}
Completed Aug 20, 2025
From: abby.jinerson@emsar.com
To: brittany.wheatsides@premisehealth.com
Good morning, Brittany,
Thank you for reaching out!
We currently have availability to schedule this service on Tuesday, 9/9. Estimated arrival would be between 8:00 a.m. – 10:00 a.m.
Please let us know if this date/timeframe works for you as well, and we will move forward with scheduling accordingly. Thanks!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com<mailto:ab
📧
Email:RE: [EXTERNAL EMAIL] RE: Request for Calibration of equipment at Montgomery County Wellness Center Ref{00DA.93zU:500VU.WVuUv}
Completed Aug 20, 2025
From: dispatch@emsar.com
To: abby.jinerson@emsar.com, brittany.wheatsides@premisehealth.com
Hi Abby,
Brittany Sides would like to schedule WO-01294233. Please reach out to her as soon as you have a date to schedule.
Thank you!
EMSAR Dispatch
--------------- Original Message ---------------
From: Brittany Wheat Sides [brittany.wheatsides@premisehealth.com]
Sent: 8/19/2025 3:43 PM
To: dispatch@emsar.com
Subject: Re: [EXTERNAL EMAIL] RE: Request for Calibration of equipment at Montgomery County Wel
📅
WO-01294233 - Inspection - Montgomery - Premise - Montgomery County
Sep 9, 2025 9:00am – 1:00pm
Work Order: WO-01294233
Account: Premise Health
Customer Case Number:
Location: Premise - Montgomery County
Address: 300 Hull St, Montgomery, AL 36104
Manufacturer:
Model #:
Serial #:
Contact Name: Brittany Wheatsides
Contact Phone:
Contact Email: brittany.wheatsides@premisehealth.com
Due Date:
Timeline
📞
Case Linked Jul 28, 7:00 AM
Case Number:00513964
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jul 28, 9:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨18.0 business days
👷
▶
2
Technician Assigned Aug 20, 9:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:22d 23h
🗓️
▶
2
Status: Scheduled Aug 20, 9:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-09T13:00:00.000+0000
🚨14.0 business days
🔧
Status: Tech On Site by Elkin BarahonaSep 9, 9:01 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19d 23h
🚗
Travel Added Sep 9, 1:03 PM
Type:Travel
Status:Open
Qty:15
💵
Expenses Added Sep 9, 1:08 PM
Type:Expenses
Status:Open
Qty:1
✔️
Status: Completed by Elkin BarahonaSep 9, 2:15 PM
From:Tech On Site, Completed
To:Completed, Tech Off Site
Duration in Previous:5h 13m, 0m
🏁
Status: Closed by Elkin BarahonaSep 9, 5:11 PM
From:Tech Off Site
To:Closed
Duration in Previous:2h 56m
⚠️
Status: Incomplete by Mark FranksSep 10, 3:00 PM
From:Closed
To:Incomplete
Duration in Previous:21h 48m
⏱️
▶
3
3x Labor Added Sep 10, 5:47 PM
3x Labor Added → Travel Added → Status: Closed
🚗
Travel Added
Type:Travel
Status:Open
Qty:15
🏁
Status: Closed by Elkin Barahona
From:Incomplete
To:Closed
Duration in Previous:2h 49m
📄
Status: Ready to Bill by Nancy SuarezSep 11, 3:08 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:21h 18m, 0m
⏳2.0 business days
🧾
Invoice Created Sep 13, 10:18 PM
Invoice Number:SM-240623
Bottlenecks
Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)