Primary Delay22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay44.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Assigned
20.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/23 MOwens Jennifer called and the inspection for this locaiton is scheduled for 9/29 starting at 12:30pm
9/8 MOwens Called to speak to Jennifer. Left a vm for her to call back to schedule the inspection visit.
🔧Work Performed
9-29-25 CTM - Performed Annual Inspection on all medical equipment located . Total of 17 pieces of equipment inspected. ALL PASS . Notified POC Jennifer Myers-Cassidy of inspection findings and completion.
🔍Technician Findings
9-29-25 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Jennifer Myers-Cassidy of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
14 pcs
https://www.ebiotrack.com/inspection.php?iid=28983
📋
Inbound from 122
Completed Sep 23, 2025
Jennifer called and the inspection for this location is scheduled for 9/29 starting at 12:30pm
📋
Outbound to +18086336070
Completed Sep 8, 2025
Called to speak to Jennifer. Left a vm for her to call back to schedule the inspection visit.
📅
WO-01294257 - Inspection - Winston Salem - Marathon Health - RJ Reynold/Taylor Brothers #33040
Sep 29, 2025 1:15pm – 2:00pm
Work Order: WO-01294257
Account: Marathon Health
Customer Case Number:
Location: Marathon Health - RJ Reynold/Taylor Brothers #33040
Address: 2415 S. Stratford Rd, Winston Salem, NC 27105
Manufacturer:
Model #:
Serial #:
Contact Name: Jennifer Myers-Cassidy
Contact Phone: 8086336070
Contact Emai
Timeline
📞
Case Linked Jul 28, 1:00 AM
Case Number:00513950
Subject:eBiotrack - Automated New Inspection Created. No contract
Status:Closed
📋
▶
2
Work Order Created Jul 28, 11:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
🚨22.0 business days
👷
▶
2
Technician Assigned Aug 26, 10:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:28d 23h
🚨20.0 business days
🗓️
▶
2
Status: Scheduled Sep 23, 9:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-29T16:30:00.000+0000
⚠️5.0 business days
⏱️
2x Labor Added Sep 29, 12:14 PM
Type:Labor, Travel
Status:Open
Qty:2, 92
📅
Dispatch Scheduled by Melissa OwensSep 29, 12:43 PM
Scheduled For:2025-09-29T17:15:00.000+0000
⏱️
▶
3
Labor Added Sep 29, 2:31 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Morning
From:Scheduled
To:Completed
Duration in Previous:6d 4h
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:4m
📄
▶
2
Status: Ready to Bill Sep 30, 10:25 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Oct 3, 7:49 PM
Invoice Number:SM-242366
Bottlenecks
Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)