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WO-01294409 ↗ ServiceMax

RELIANCE MEDICAL TRANSPORT • Preventive Maintenance • PSM

📍 Reliance Medical Transport - Mocksville Rd. (ID: 24084) — 318 Mocksville Rd., Salisbury NC, 28144

Jul 29, 2025 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (37 biz days late)
Active: 40 biz days
🕐 Clock stopped: Invoiced (Sep 24, 2025)
▶ Clock Running
Status: Created
Jul 29 → Jul 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 29 → Jul 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Assigned
Jul 29 → Sep 18, 2025
36 business days (counted)
Running total: 36 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 23, 2025
3 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 24, 2025
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Completed
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 40 of ? biz days used
Created: Jul 29, 2025 Invoiced: Sep 24, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 29 → Jul 29 Created ▶ Running 0 0
Jul 29 → Jul 29 Ready for Scheduling ▶ Running 0 0
Jul 29 → Sep 18 Assigned ▶ Running 36 36
Sep 18 → Sep 23 Scheduled ▶ Running 3 39
Sep 23 → Sep 24 Tech On Site ▶ Running 1 40
Sep 24 → Sep 24 04-Scheduled ▶ Running 0 40
Sep 24 → Sep 24 Completed ▶ Running 0 40
Dispatch 0.0d
Coordinators 41.3d
Field Work 1.3d
Incomplete 0.0d (excluded)
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.3 days
Over SLA
Field Work
1.3 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
1.0 days
Created: Jul 29, 2025 Due: Sep 30, 2025 Completed: Sep 24, 2025 (6 days early)
📅
40.5 days Total Age
⏱️
37.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
39.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514284
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equip: 22 https://www.ebiotrack.com/inspection.php?iid=29003
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kari Calhoun
Owner
John Rolston
Created
Jul 29, 2025
Work Orders from this Case (1)
WO-01294409 (current) Invoiced
Preventive Maintenance • Rozier Cole
Created: Jul 29, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 37.0 days stuck in "Assigned"
⏱️
Total Delay 39.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
37.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
04-Scheduled
0.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
1.0d
Incomplete
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18 MOwens Sent an email to Kari about a good day to schedule the inspection for. Kari replied back that next Tues. 9/23 will work the best for the PM visit.

🔧 Work Performed
Ferno Washington Inc - Model 35-A (Series) Serial #: 11N-193085 - Asset ID: a0C6e00000tkwmbEAA Stryker Medical - 6085 Performance-PRO XT Serial #: 090140754 - Asset ID: 13261476 Ferno Washington Inc - 185 Stat Trac Series Serial #: 20C-164700 - Asset ID: 13261457 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 21N-458532 - Asset ID: 13261470 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900458 - Asset ID: a0C6e00000vUQjbEAG Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900459 - Asset ID: a0C6e00000vUYJbEAO Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2018012400787 - Asset ID: 13261473 Stryker Medical - 6080 MX-Pro Serial #: 020439198 - Asset ID: a0C8Y00000lUQvDUAW Stryker Medical - 6392 PerformanceLoad Serial #: 2018000900258 - Asset ID: a0C8Y00000pwWHcUAM Stryker Medical - 6085 Performance-PRO XT Serial #: 110641255 - Asset ID: 13261482 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 121140362 - Asset ID: a0C8Y00000rUw86UAC Stryker Medical - 6083 MX-Pro Bariatric Serial #: 080341472 - Asset ID: a0C8Y00000rUw8pUAC Stryker Corporation - Stryker 6390 PowerLoad Serial #: 140340275 - Asset ID: 13261460 Stryker Medical - 6500 PowerPro Serial #: 090639060 - Asset ID: 13261472 Ferno Washington Inc - 185 Stat Trac Series Serial #: 22C-189890 - Asset ID: a0C8Y00000v2gVgUAI Ferno Washington Inc - 185 Stat Trac Series Serial #: 22C-190817 - Asset ID: a0C8Y00000v2gW5UAI Ferno Washington Inc - 185 Stat Trac Series Serial #: 22C-189892 - Asset ID: a0C8Y00000v2gWeUAI Stryker Medical - 6392 PerformanceLoad Serial #: 2018000800393 - Asset ID: 13261477 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900457 - Asset ID: 13261458 Ferno Washington Inc - 185 Stat Trac Series Serial #: 16C-123301 - Asset ID: 13261471 Stryker Medical - 6392 PerformanceLoad Serial #: 2018000800394 - Asset ID: 13261475 Stryker Medical - 6392 PerformanceLoad Serial #: TBD - RELIANCE MEDICAL TRANSPORT - Asset ID: a0CVU0000358I182AE Stryker - Power Pro Serial #: 110940522 - Asset ID: 13261474 Stryker Medical - 6500 PowerPro Serial #: 110940522 - Asset ID: 13261474
🔍 Technician Findings
PM Service Needed
⚠️ Problem Description
Semi-Annual Equipment PM Equip: 22 https://www.ebiotrack.com/inspection.php?iid=29003

Timeline

📞
Case Linked Jul 29, 1:00 AM
Case Number: 00514284
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 29, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jul 29, 11:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 26m
👷
Technician Assigned by Melissa Owens Jul 29, 12:01 PM
Technician: Rozier Cole
🚨 37.0 business days
🗓️
▶
2 Status: Scheduled Sep 18, 9:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-23T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Rozier Cole Sep 23, 12:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 3h
⏱️
▶
3 13x Labor Added Sep 23, 11:26 PM
13x Labor Added → Status: 04-Scheduled → Status: Completed
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 10h 34m
✔️
Status: Completed by Rozier Cole
From: 04-Scheduled
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Ben Saur Sep 23, 11:36 PM
From: Completed
To: Closed
Duration in Previous: 6m
✏️
Status: WO Correction Needed by Matthew Bateman Sep 23, 11:53 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 17m
🏁
▶
2 Status: Closed Sep 24, 8:12 AM
Status: Closed → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 25, 2:34 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 6h, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 28, 2:00 PM
Invoice Number: SM-241970

Bottlenecks

Assigned
Duration: 37.0 business days (threshold: 4.0 business hours)
Exceeded by 36.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00514284
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Rozier Cole
Scheduled
Sep 23, 10:00 AM
Created
Jul 29, 9:05 AM
Invoice #
SM-241970

Work Details (13)

Name Type Status Qty Amount Date
WL-02946973 Labor Open 0.75 $0.00 Sep 23, 11:26 PM
WL-02946974 Labor Open 0.75 $0.00 Sep 23, 11:26 PM
WL-02946975 Labor Open 0.75 $0.00 Sep 23, 11:26 PM
WL-02946976 Labor Open 0.75 $0.00 Sep 23, 11:26 PM
WL-02946977 Labor Open 0.75 $0.00 Sep 23, 11:26 PM
WL-02946978 Labor Open 0.75 $0.00 Sep 23, 11:26 PM
WL-02946979 Labor Open 0.75 $0.00 Sep 23, 11:26 PM
WL-02946980 Labor Open 0.75 $0.00 Sep 23, 11:26 PM
WL-02946981 Labor Open 0.75 $0.00 Sep 23, 11:26 PM
WL-02946982 Labor Open 2.25 $0.00 Sep 23, 11:26 PM
WL-02946983 Travel Open 121 $0.00 Sep 23, 11:26 PM
WL-02946984 Labor Open 2.25 $0.00 Sep 23, 11:26 PM
WL-02946985 Travel Open 121 $0.00 Sep 23, 11:26 PM

Details