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WO-01294413 ↗ ServiceMax

RELIANCE MEDICAL TRANSPORT • Preventive Maintenance • PSM

📍 Reliance Medical Transport - Challedon Dr. (ID: 24085) — 5261 Challedon Dr., Virginia Beach VA, 23462

Jul 29, 2025 → Oct 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (54 biz days late)
Active: 57 biz days
🕐 Clock stopped: Invoiced (Oct 20, 2025)
▶ Clock Running
Status: Created
Jul 29 → Jul 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 29 → Jul 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 29 → Jul 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jul 29 → Aug 20, 2025
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 20 → Aug 22, 2025
2 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 22 → Aug 23, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: 05c-Tech-Off-Site
Aug 23 → Aug 23, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Completed
Aug 23 → Aug 23, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Closed
Aug 23 → Aug 23, 2025
0 business days (counted)
Running total: 18 of ? biz days used
27d
▶ Clock Running
Status: Reschedule
Aug 23 → Oct 1, 2025
27 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 6, 2025
3 business days (counted)
Running total: 48 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 20, 2025
9 business days (counted)
Running total: 57 of ? biz days used
Created: Jul 29, 2025 Invoiced: Oct 20, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jul 29 → Jul 29 Created ▶ Running 0 0
Jul 29 → Jul 29 Ready for Scheduling ▶ Running 0 0
Jul 29 → Jul 29 Assigned ▶ Running 0 0
Jul 29 → Aug 20 Scheduled ▶ Running 16 16
Aug 20 → Aug 22 Tech On Site ▶ Running 2 18
Aug 22 → Aug 22 Scheduled ▶ Running 0 18
Aug 22 → Aug 23 Tech On Site ▶ Running 0 18
Aug 23 → Aug 23 05c-Tech-Off-Site ▶ Running 0 18
Aug 23 → Aug 23 Completed ▶ Running 0 18
Aug 23 → Aug 23 Closed ▶ Running 0 18
Aug 23 → Oct 1 Reschedule ▶ Running 27 45
Oct 1 → Oct 6 Assigned ▶ Running 3 48
Oct 6 → Oct 20 Scheduled ▶ Running 9 57
Dispatch 0.0d
Coordinators 58.5d
Field Work 3.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.5 days
Over SLA
Field Work
3.3 days
Over SLA
Created: Jul 29, 2025 Due: Oct 7, 2025 Completed: Oct 20, 2025 (12 days late)
📅
58.0 days Total Age
⏱️
27.0d in Reschedule Longest Stage
🔄
13 transitions Status Changes
⚠️
55.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
52 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits (1 reschedule)
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Aug 18, 2025
Visit 2 Aug 19, 2025
Visit 3 Aug 20, 2025
Visit 4 Aug 21, 2025
Visit 5 Aug 22, 2025
Visit 6 Oct 20, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514285
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM Equip: 24 https://www.ebiotrack.com/inspection.php?iid=29004
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kari Calhoun
Owner
John Rolston
Created
Jul 29, 2025
Work Orders from this Case (1)
WO-01294413 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Jul 29, 2025 • Closed: Oct 20, 2025
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 27.0 days stuck in "Reschedule"
⏱️
Total Delay 55.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
4.1d / 0.5d SLA
Scheduled
27.1d / 2.0d SLA
Tech On Site
3.3d / 1.0d SLA
05c-Tech-Off-Site
0.0d
Completed
0.0d / 1.0d SLA
Reschedule
27.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8 MOwens Kari sent a FU email that she can't do 10/13. I replied back asking for a good day during the week of 10/20.

10/6 MOwens Kari replied back that 10/13 does work for her to schedule the repair and complete the last 4 unit PMs.

10/3 MOwens Sent an email to Kari asking about scheduling for the first open date.

9/30 MOwens Kari replied back that she wants to complete the PMs with the repair on the same visit.

9/30 MOwens sent a reply back to Kari asking if she wants to complete the PMs along with the repair WO-01299379.

9/24 MOwens Called to speak to Kari. Left a vm for her to call back about scheduling a return visit

8/29/2025 SRamen - pms last completed in March which would make these due in Sept. Updated due date.

7/29 MOwens Called and spoke to Kari. She said any week during Aug works to schedule the P visit. Scheduling the visit for 8/18-8/20

🔧 Work Performed
Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900457 - Asset ID: 13261458 Stryker Medical - 6506 PowerPro Serial #: 140940220 - Asset ID: 13261453 Stryker Medical - 6506 PowerPro Serial #: 160841491 - Asset ID: 13261435 Stryker Medical - 6500 PowerPro Serial #: 080940664 - Asset ID: 13261442 Stryker Medical - 6500 PowerPro Serial #: 090140603 - Asset ID: 13261449 Stryker Medical - 6086 PerformancePro Serial #: 140339005 - Asset ID: 13261436 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 070739402 - Asset ID: a0C6e00000tkwhbEAA Stryker Medical - 6080 MX-Pro Serial #: 150639793 - Asset ID: 13261446 Stryker Medical - 6086 PerformancePro Serial #: 130841410 - Asset ID: 13261455 Stryker Medical - 6085 Performance-PRO XT Serial #: 110641251 - Asset ID: 13261456 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000800114 - Asset ID: 13261441 Stryker Medical - 6506 PowerPro Serial #: 120740780 - Asset ID: a0C8Y00000tIK8OUAW Ferno Washington Inc - Model 35-X ProFlexx Serial #: 23N-487427 - Asset ID: 13261439 Stryker Medical - 6506 PowerPro Serial #: 2309020600048 - Asset ID: 13261461 Stryker Medical - 6392 PerformanceLoad Serial #: 170639548 - Asset ID: 13261444 Stryker Medical - 6500 PowerPro Serial #: 110940919 - Asset ID: 13261440 Stryker Medical - 6506 PowerPro Serial #: 2309020600045 - Asset ID: 13261445 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 2018000800393 - Asset ID: 13261447 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 150841045 - Asset ID: 13261448 Stryker Medical - 6500 PowerPro Serial #: 070839978 - Asset ID: 13261450 Stryker Medical - 6392 PerformanceLoad Serial #: 2023000800025 - Asset ID: 13261459 Ferno Washington Inc - Pro 28Z Serial #: 23n-487429 - Asset ID: 13261454 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900459 - Asset ID: 13261452 Stryker Medical - 6500 PowerPro Serial #: 080539969 - Asset ID: 13261451 Ferno Washington Inc - iNLine (Series) Serial #: 20c-164700 - Asset ID: 13261457 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 140340275 - Asset ID: 13261460 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 21n-458533 - Asset ID: 13261455 Stryker Medical - 6392 PerformanceLoad Serial #: 2023000800017 - Asset ID: 13261443 Ferno Washington Inc - iNLine (Series) Serial #: 22c-190818 - Asset ID: 13261437 Stryker Medical - 6252 Stair-Pro Serial #: 040539813 - Asset ID: 13261438
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM Equip: 24 https://www.ebiotrack.com/inspection.php?iid=29004

Timeline

📞
Case Linked Jul 29, 1:00 AM
Case Number: 00514285
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 29, 9:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jul 29, 11:33 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Rozier Cole
🗓️
▶
2 Status: Scheduled Jul 29, 11:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-08-18T17:00:00.000+0000
🚨 13.0 business days
💵
2x Expenses Added Aug 14, 4:46 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
🔧
Status: Tech On Site by Rozier Cole Aug 19, 9:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 9h
⏳ 3.3 business days
🗓️
Status: Scheduled by Matthew Bateman Aug 22, 12:40 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 2d 14h
🔧
▶
2 Status: Tech On Site Aug 22, 5:40 PM
Status: Tech On Site → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 391
⏱️
▶
4 43x Labor Added Aug 22, 9:16 PM
43x Labor Added → Status: 05c-Tech-Off-Site → Status: Completed → Status: Closed
📋
Status: 05c-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05c-Tech-Off-Site
Duration in Previous: 3h 36m
✔️
Status: Completed by Rozier Cole
From: 05c-Tech-Off-Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Rozier Cole
From: Completed, Closed
To: Closed, Reschedule
Duration in Previous: 1m, 0m
🚨 27.3 business days
👷
▶
2 Technician Assigned Oct 1, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Reschedule
To: Assigned
Duration in Previous: 39d 12h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 6, 9:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-13T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Oct 9, 11:34 AM
Scheduled For: 2025-10-20T15:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
3 5x Labor Added Oct 20, 10:18 PM
5x Labor Added → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 14d 12h
⏳ 3.2 business days
📄
Status: Ready to Bill by Diane Patton Oct 23, 10:15 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 11h, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:40 PM
Invoice Number: SM-244399

Bottlenecks

Scheduled
Duration: 16.2 business days (threshold: 2.0 business days)
Exceeded by 14.2 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00514285
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Todd Fogiel
Scheduled
Oct 20, 11:00 AM
Created
Jul 29, 9:11 AM
Invoice #
SM-244399

Work Details (52)

Name Type Status Qty Amount Date
WL-02902146 Expenses Open 1 $0.00 Aug 14, 4:46 PM
WL-02902147 Expenses Open 1 $0.00 Aug 14, 4:46 PM
WL-02911858 Travel Open 391 $0.00 Aug 22, 5:42 PM
WL-02912061 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912062 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912063 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912064 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912065 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912066 Labor Open 0.33333333333333 $0.00 Aug 22, 9:16 PM
WL-02912067 Travel Open 12 $0.00 Aug 22, 9:16 PM
WL-02912068 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912069 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912070 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912071 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912072 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912073 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912074 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912075 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912076 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912077 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912078 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912079 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912080 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912081 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912082 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912083 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912084 Labor Open 7 $0.00 Aug 22, 9:16 PM
WL-02912085 Travel Open 392 $0.00 Aug 22, 9:16 PM
WL-02912086 Labor Open 0.33333333333333 $0.00 Aug 22, 9:16 PM
WL-02912087 Travel Open 12 $0.00 Aug 22, 9:16 PM
WL-02912088 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912089 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912090 Labor Open 0.33333333333333 $0.00 Aug 22, 9:16 PM
WL-02912091 Travel Open 12 $0.00 Aug 22, 9:16 PM
WL-02912092 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912093 Labor Open 0.33333333333333 $0.00 Aug 22, 9:16 PM
WL-02912094 Travel Open 12 $0.00 Aug 22, 9:16 PM
WL-02912095 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912096 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912097 Labor Open 1 $0.00 Aug 22, 9:16 PM
WL-02912098 Labor Open 0.33333333333333 $0.00 Aug 22, 9:16 PM
WL-02912099 Travel Open 12 $0.00 Aug 22, 9:16 PM
WL-02912100 Labor Open 0.31666666666667 $0.00 Aug 22, 9:16 PM
WL-02912101 Travel Open 12 $0.00 Aug 22, 9:16 PM
WL-02912102 Labor Open 0.33333333333333 $0.00 Aug 22, 9:16 PM
WL-02912103 Travel Open 12 $0.00 Aug 22, 9:16 PM
WL-02977860 Labor Open 5 $0.00 Oct 20, 10:18 PM
WL-02977861 Labor Open 1 $0.00 Oct 20, 10:18 PM
WL-02977862 Travel Open 326 $0.00 Oct 20, 10:18 PM
WL-02977863 Expenses Open 1 $0.00 Oct 20, 10:18 PM
WL-02977864 Labor Open 1 $0.00 Oct 20, 10:18 PM
WL-02977865 Labor Open 1 $0.00 Oct 20, 10:21 PM

Details